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Have not received any gems after purchase

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AbzWLle6FV1_V515
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Post time 2015-9-18 08:47:05 | Show all posts |Read mode
Have not received any gems after purchase Reply:8| View:201
        Dear Support Center,

        Please help me to solve the problem. I tried to buy 3000 diamonds in game. The system received my money but did not give me the diamonds.

        Server: S48 (Atlas)
        IGN: sIu

       

 AbzWLle6FV1_V515 Last edit in 2015-9-18 08:47:05

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xpectation
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Post time 2015-9-19 02:06:41 | Show all posts

Have not received any gems after purchase

        Noted.

        I have reported the issue and have put a follow up color on it.

        It should be fixed soon.

        Greats,
        xPectation

        PS: Keep in mind there are other players with purchase issues aswell, so it would be nice if you could be patient.
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 xpectation Last edit in 2015-9-19 02:06:41

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AbzWLle6FV1_V515
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 Author| Post time 2015-9-20 23:02:14 | Show all posts

Have not received any gems after purchase

        Dear Support Center,

        Just wondering when will it be fixed?
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 AbzWLle6FV1_V515 Last edit in 2015-9-20 23:02:14

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elivaras
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Post time 2015-9-21 02:09:04 | Show all posts

Have not received any gems after purchase

Reply 2# AbzWLle6FV1_V515@facebook.com
xPectation and us junior moderators can not actually fix the issue. That\'s up to the super moderators. But as with most formal jobs, the super moderators do not work on the week-ends, so they will be back to work on Monday and should get to you at some point during the week. Just stay patient!
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 elivaras Last edit in 2015-9-21 02:09:04

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ezy*
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Post time 2015-9-21 16:47:14 | Show all posts

Have not received any gems after purchase

        Hi, firstly we can\'t find this IGN on any US server, please double check if it\'s correct.
        Secondly, please submit a ticket to our in game support center, it\'s under your in game avatar menu.
        Thanks.
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 ezy* Last edit in 2015-9-21 16:47:14

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AbzWLle6FV1_V515
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 Author| Post time 2015-9-22 21:26:32 | Show all posts

Have not received any gems after purchase

        First, I apologize for not clearify that my name (sIu), its siu with a capital i in the middle.
        Second, I sent a ticket on that day that I got the problem. Then, they sent me to here to open up a post to show the receipt. That is why I am here.;
        I did not double check this website showing the capital i was the same as a lower case l. I apologize for that. This should help to solve my problem. I appreciate you help! Please help me to finish this.
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 AbzWLle6FV1_V515 Last edit in 2015-9-22 21:26:32

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AbzWLle6FV1_V515
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 Author| Post time 2015-9-26 08:26:39 | Show all posts

Have not received any gems after purchase

So what\'s now?
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 AbzWLle6FV1_V515 Last edit in 2015-9-26 08:26:39

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Post time 2015-9-27 01:06:14 | Show all posts

Have not received any gems after purchase

Reply 6# AbzWLle6FV1_V515@facebook.com
We\'ve notified ezy to come back and take a look at the issue, but since he is a super moderator he has weekends off. He should be back to work on Monday, and hopefully he will take a look at this again!
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 elivaras Last edit in 2015-9-27 01:06:14

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