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GTArcade not linked with in-game account?

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dyscordian
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Post time 2015-9-19 22:44:25 | Show all posts |Read mode
GTArcade not linked with in-game account? Reply:23| View:512
Hello,

        1st off, I am here because I was unable to create this ticket via website application. Submitting the form does nothing.
        I have also made an in-game ticket about this but I am unable to find what I am doing wrong! The guy via in-game support 1st told me to check the forum (I had done everything I found on google ....), the on my 2nd reply he said to check the server I was on before ... :| . I wasn\'t on any server BEFORE! I\'ve only played on one server and right now I am affraid that if something happens to the mobile application and I log out, I won\'t be able to use an account that I pumped real money into :-L.

        SO, my question is:
        How can I link this account (account used for the forum and so on), to the one I use in game? Dyscordian (server: EU38 Alcyoneus) ?
        (I have already done the quest to link my accounts to GTArcade, and it was using this email!).
        On password reset, the reset instructions came to this email, on logging in, the account is empty!!



        Please help with a coherent reply

Kr,
Vlad

 dyscordian Last edit in 2015-9-19 22:44:25

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elivaras
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Post time 2015-9-20 01:52:14 | Show all posts

GTArcade not linked with in-game account?


        Hi there,

        Guest103978369 is the guest ID that is given to your forums account (I have an ID very similar to that, and it means nothing). Your in-game account email is whatever email you use to log into your forums account with. If you created a GTArcade account on the log-in screen of League of Angels- Fire Raiders, it will hook up that GTArcade account with a new guest account (this exact thing happened to me). If you go into the guest account and press link to GTArcade and THEN link that guest account from there, it should be correct. Although it looks like you might have already tried that, so if so I\'m not sure. I\'ll log this in our report, and hopefully we can get you hooked up with a super moderator that can solve this issue. However, before anyone can actually help you, I need your IGN (In-Game Name) and your Server Name and Number!
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 elivaras Last edit in 2015-9-20 01:52:14

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 Author| Post time 2015-9-20 07:06:35 | Show all posts

GTArcade not linked with in-game account?


        Hi,
        It is Dyscordian (IGN ..) - (EU38) Alcyoneus.

        If you go into the guest account and press link to GTArcade; is this in the game? or on the site? or somewhere else? I have nowhere else left in the game to do that .
       
[color
        Kr,
        D.

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 dyscordian Last edit in 2015-9-20 07:06:35

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Post time 2015-9-20 07:38:18 | Show all posts

GTArcade not linked with in-game account?

Reply 2# dyscordian
Yeah I meant in-game. Based on the information presented, I think a bug might have occurred. I\'m going to log this in our report and flag It as a priority so we can get this solved as soon as possible =)
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 elivaras Last edit in 2015-9-20 07:38:18

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 Author| Post time 2015-9-20 16:06:01 | Show all posts

GTArcade not linked with in-game account?

        Hello,

        Many thanks for you effort. I have an in-game support ticket running. I am afraid to log out or something in the light of the possibility that I might lose all the time and money invested so far.

        As an additional information, I am unable to locate an option to link the two accounts, either on the web or in-game: quest, log-in screen, profile options. I have Facebook & Twitter and that\'s it.

        I am not sure if you have access to my in-game opened ticket but so far I don\'t know where to proceed with the link. Will be checking this thread as well for further instructions from you guys.

        Many thanks and kind regards,
        D.
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 dyscordian Last edit in 2015-9-20 16:06:01

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Post time 2015-9-20 23:11:16 | Show all posts

GTArcade not linked with in-game account?

Reply 4# dyscordian
As a junior forum moderator I don\'t actually work in the acclamation and solving of support tickets. All I can do is log the report, flag it as a priority, and ask one of the super moderators to fille up on it. So yeah, I\'m unable to actually take a look at the ticket you sent in-game.
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 elivaras Last edit in 2015-9-20 23:11:16

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Post time 2015-9-21 00:14:53 | Show all posts

GTArcade not linked with in-game account?


Reply 5# elivaras
        I think i have the same problem as the friend above..IGN:StevenNt Server:EU27(Persephone)

       
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 guest72795945 Last edit in 2015-9-21 00:14:53

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 Author| Post time 2015-9-21 01:49:10 | Show all posts

GTArcade not linked with in-game account?

Just so you know, I am still waiting :>;
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 dyscordian Last edit in 2015-9-21 01:49:10

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Post time 2015-9-21 02:01:15 | Show all posts

GTArcade not linked with in-game account?

Reply 7# dyscordian
I know, don\'t worry. But as you know with most jobs, employees have the week-ends off (I\'m not really a formal employee). So the super moderators will be back to work on Monday.
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 elivaras Last edit in 2015-9-21 02:01:15

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Post time 2015-9-21 02:23:30 | Show all posts

GTArcade not linked with in-game account?

        Reply 8# elivaras
        the same goes for me?
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 guest72795945 Last edit in 2015-9-21 02:23:30

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