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Throwing soap realmgems taken and no soap appears

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-seraphina-
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Post time 2015-9-20 01:40:32 | Show all posts |Read mode
Throwing soap realmgems taken and no soap appear Reply:3| View:144

        I threw some soaps in the pool party event the realmgems were deducted from my account which means you must have a log of this but no soaps appeared and the icon at the bottom continued to say 0/3. Didn\'t get the amethysts either here is a screenshot from after the trying to throw the soaps:

       

        I know for a fact you keep logs of the diamond transactions so I know you should have no issues whatsoever with rightfully refunding the 150 realmgems.

        Please have the devs look into this issue also as one of my fellow guild members reports having the same experience yesturday clearly something is very very wrong with your system resulting in customers being defrauded out of gems that needs fixing in the next update. This operation needs to be correctly made atomic so that either both the gems get taken and the soaps get thrown or the gems don\'t get taken and no soaps thrown under no circumstances should one be able to happen without the other that is absolutely terrible transaction design that a 16 year old A-level student would be ashamed of let alone a professional programmer.

        SilvaAmelia - S1

 -seraphina- Last edit in 2015-9-20 01:40:32

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meltianna
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Post time 2015-9-20 01:58:11 | Show all posts

Throwing soap realmgems taken and no soap appears

        I can verify that gems are being taken and no soaps thrown, as it happened to me also since the update. I really think you need to focus on fixing issues within the game and not introducing new things (which in turn breaks things that worked fine).

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 meltianna Last edit in 2015-9-20 01:58:11

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fires of fusion
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Post time 2015-9-20 02:06:17 | Show all posts
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 fires of fusion Last edit in 2015-9-20 02:06:17

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