Diamonds not received from charge

itguy · Post time 2015-9-20 08:08:12

Hi, I did a $299.99 charge this morning around 10:09 AM US Eastern Standard Time but as of 7:20 PM, I have not received any diamonds or precious bonus. Please see screenshot of Payment Wall email confirmation as well as of my credit card temporary transactions showing the charge as processed.
Please help me get my diamonds and precious bonus. Thanks.
IGN: ITGUY
Server: Euarne (S328)
Platform: GTA;

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itguy · Post time 2015-9-20 11:07:25

It is now, 11:06, EST US Time and I am adding 1 more SS showing I did not collect precious bonus diamonds:

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angel soul · Post time 2015-9-20 11:25:40

there is no mods on this forum now but i think there will be one after the reset but before it i think there is no hope in this even if one of the mods enter the report will take a while
good luck

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freyafm · Post time 2015-9-20 13:14:01

Hello itguy, unfortunately you will have to wait until Monday when the devs and supervisors will be back at work. IF the recharge was successful, don\'t worry because you will receive all the missing diamonds (recharged and precious). There is a chance though for this transaction to fail, so in that case you will have to check with your bank and see the reason why. If the recharge failed, your money should be returned into your account between 5-10 working days as far as I\'m aware. I will make a report for you and thank you for providing all the information needed.

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itguy · Post time 2015-9-20 22:24:43

Thank you for responses. As an update, this morning, Sept. 20th at 10:20 AM, upon logging in,;I see that I have received the 30k diamonds as well as the appropriate recharge rewards. This means that the charge was processed successfully. However, ;the precious bonus is missing.

lease help me get the extra 30k diamonds from the precious bonus.

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freyafm · Post time 2015-9-22 16:49:55

Hello again, I see in my report says they\'ve sent the diamonds to you. Not sure if they\'ve send the diamonds before or after you\'ve updated me in here. Can you please confirm if you\'ve received all your diamonds or not, please? Thank you.

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itguy · Post time 2015-9-22 20:50:25

All diamonds received. Thanks to everyone who helped me on this. I wish that I can be so helpful one day when I am FM.

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freyafm · Post time 2015-9-23 16:52:03

Thank you for your update!!!

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