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please help! didn't received my diamonds after purchased.

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lcicle
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Post time 2015-9-22 03:54:55 | Show all posts |Read mode
please help! didn't received my diamonds after p Reply:19| View:507
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 lcicle Last edit in 2015-9-22 03:54:55

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elivaras
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Post time 2015-9-22 07:33:28 | Show all posts

please help! didn't received my diamonds after purchased.

        Hi there,

        I\'m sorry for the inconvenience this has caused you! But before we can do anything to help, I need your IGN (In-Game Name) and your Server name and number!
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 elivaras Last edit in 2015-9-22 07:33:28

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 Author| Post time 2015-9-22 12:26:49 | Show all posts

please help! didn't received my diamonds after purchased.

Reply 1# elivaras
        ;
        server : 106 Major;;;;
        NAME: Hello
        Level 47
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 lcicle Last edit in 2015-9-22 12:26:49

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 Author| Post time 2015-9-22 12:28:57 | Show all posts

please help! didn't received my diamonds after purchased.


Reply 1# elivaras
        ;
        it has been a whole day. like for real. the support center in the game kept telling me to be patient. ;I mean how hard is it to fix this issues? why does this keep on happening to alot of customers? its frustrating and disappointing.;
        If you guys are having a big trouble fixing this issues,
        can i please just have my money back ??? please just give me a refund then and ill spend it on somewhere else.;

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 lcicle Last edit in 2015-9-22 12:28:57

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Post time 2015-9-22 20:25:09 | Show all posts

please help! didn't received my diamonds after purchased.


Reply 3# lcicle@hotmail.com
I\'m sorry to say this, but one day is really not that long :/ The super moderators work in China, so they have different work schedules compared to me and the other junior moderators. And unfortunately, as a junior moderator, I can\'t actually fix the problem. I can only log a report and ask a super mod to take a look / follow up on it. Only a super moderator can actually fix the problem, and with the vast amount of issues being reported, it can take a few days to solve each individual\'s issue. Just try and stay patient man. I\'m going to make sure we get this problem solved, it just takes time.
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 elivaras Last edit in 2015-9-22 20:25:09

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dyscordian
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Post time 2015-9-23 03:07:03 | Show all posts

please help! didn't received my diamonds after purchased.

Ive been waiting 4.
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 dyscordian Last edit in 2015-9-23 03:07:03

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 Author| Post time 2015-9-23 05:28:30 | Show all posts

please help! didn't received my diamonds after purchased.

Reply 4# elivaras
The only reason why I recharge the diamonds at this particular time it was because there was a double recharge diamonds event going on . And now since it will take probably 50 years to get my diamonds . How am I suppose to get my bonus diamonds then when the event ends tormrrow.
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 lcicle Last edit in 2015-9-23 05:28:30

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Post time 2015-9-23 06:14:57 | Show all posts

please help! didn't received my diamonds after purchased.

Reply 6# lcicle@hotmail.com
I know, and don\'t worry. I will make sure you get compensated the diamonds that could be lost due to this issue.
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 elivaras Last edit in 2015-9-23 06:14:57

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 Author| Post time 2015-9-23 13:34:17 | Show all posts

please help! didn't received my diamonds after purchased.

Reply 7# elivaras
so how many days do you think it will takes for the super moderator to check on my issues? a week maybe?
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 lcicle Last edit in 2015-9-23 13:34:17

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Post time 2015-9-23 19:58:33 | Show all posts

please help! didn't received my diamonds after purchased.

Reply 8# lcicle@hotmail.com
No. Definitely less. I expect today or tomorrow, and if he doesn\'t I will notify him and ask him to come check this thread personally.
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 elivaras Last edit in 2015-9-23 19:58:33

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