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no diamonds and no diamond market

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kings
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Post time 2015-9-22 06:13:32 | Show all posts |Read mode
no diamonds and no diamond market Reply:12| View:504
I purchased diamonds and I didn\'t receive them and I don\'t have diamond market. can  you help please. I have contacted Amazon and they said that the money had been deducted from my Amazon account and to contact the game developers to find out what the problem is.

 kings Last edit in 2015-9-22 06:13:32

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 Author| Post time 2015-9-22 06:21:16 | Show all posts

no diamonds and no diamond market


IGN:KING        SERVER: (EU21) Epimetheus          LEVEL:69         
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 kings Last edit in 2015-9-22 06:21:16

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 Author| Post time 2015-9-22 06:31:11 | Show all posts

no diamonds and no diamond market

the receipt is
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 kings Last edit in 2015-9-22 06:31:11

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 Author| Post time 2015-9-22 06:35:18 | Show all posts

no diamonds and no diamond market

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 kings Last edit in 2015-9-22 06:35:18

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Post time 2015-9-22 07:58:22 | Show all posts

no diamonds and no diamond market

        Hi there,

        I\'m sorry for the inconvenience this has caused you! I\'m going to log this in our report, and hopefully a super moderator will be able to fix this issue shortly! Just sit tight, and we\'ll get to you as soon as we can!
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 elivaras Last edit in 2015-9-22 07:58:22

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Post time 2015-9-22 15:39:26 | Show all posts

no diamonds and no diamond market


        Hi,
        1. Recharge issue: please submit a ticket via in-game service center under your avatar menu and attach the link the screenshot, along with other necessary information.
        2. Diamond market exists only for 15 days after the server is opened. As EU21 is opened on 18th July, it already pass the diamond market period. Unless you invested in diamond market, it won\'t disappear until you claimed all the rewards from it.
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 ezy* Last edit in 2015-9-22 15:39:26

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 Author| Post time 2015-9-22 17:44:49 | Show all posts

no diamonds and no diamond market

        I invested in Diamond market because EU21 came up as new . I have submitted a ticket via the in-game service center already. when I made the purchese it was deducted from my Amazon account but I didn\'t recive the diamonds and diamond market didn\'t work.
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 kings Last edit in 2015-9-22 17:44:49

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 Author| Post time 2015-9-22 19:35:11 | Show all posts

no diamonds and no diamond market

        I made the purchase on the 24th of July 2015, 6 days after the server was opened.
        ;
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 kings Last edit in 2015-9-22 19:35:11

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 Author| Post time 2015-9-22 19:35:59 | Show all posts

no diamonds and no diamond market


Reply 1# kings
I am level 70 now
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 kings Last edit in 2015-9-22 19:35:59

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 Author| Post time 2015-9-23 05:25:16 | Show all posts

no diamonds and no diamond market


the only reason why I am asking for diamond market and my diamonds is because I just remembered that I made the purchase.  I would like a refund or diamond market to be returned.  I made the purchase the first day I started the game. any of the purchases that I made, I never received in the game. when the game was updated in August then my purchases work but before that none of my purchases worked. can you please help.            
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 kings Last edit in 2015-9-23 05:25:16

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