Tarot Glitch, support confusion...?

fairyfantasy

                        Here is the ticket I sent in about the Tarot Glitch I encountered today, can someone please help me out with this issue, as well as explain why it matters what country I\'m from???? I\'m confused LoL
                                MY TICKET       
       

2015-09-23 02:10Tarot Glitch

       

Cannot place the antibot Card in Tarots, only scored 130 points in my first attempt which is worse than Little Helper. I wasn\'t able to get a screenshot not sure that would show you anything anyway I need a short film of how many times I tried to place that card before the timer ran out, refresh did not help. I am really proud of my tarot skills (1500+ on a typcial single run 4500+ total) and I really need the points/rank for upcoming tycoon. Please Please Please find a way to compensate me. I cannot afford to lose out on these points Also it has nothing to do with my Browser Cache or Internet connection as they are all good and cleared frequently. it seems it was working earlier as others have scored better today but it is bugged now. Please don\'t let me down with your lack of action in this matter. Check my history if you must. Yesterday I scored 4880 and achieved first place. I really really hope you will remedy this matter in a timely fashion I would love to have my faith restored in the devs and feel comfortable/happy recharging in the future....

                       

Server repliedsent 2015-09-23 02:10

Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.       
       

               
•                                                         Belinda;sent 2015-09-23 02:16                       
  Dear player, could you please tell us where you are from? we\'ll record this and make some adjustment. Thanks for cooperation.                                                                                                >; lease rate our customer service.                               
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•                                                         sent 2015-09-23 02:20                       
  If you mean Server I am on KabamS1
                 
•                                                         Belinda;sent 2015-09-23 02:26                       
                                                          Dear player, i mean your country. Thanks.                       
                                                                                                  >; lease rate our customer service.                               
                                                                          Rating:;;;;                               
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•                                                         sent 2015-09-23 02:33                       
  I live in United States of America...
                 
•                                                         Belinda;sent 2015-09-23 02:34                       
                                                          Dear player, i\'ve recorded this. Thanks for support.                       
                                                                                                  >; lease rate our customer service.                               
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  Submit                       
  
         

ƦespecϮed Ϝlea

        o.O I\'m highly confused as well. If you want me to make report then can I get your IGN please?

        -Flea

fairyfantasy

        Reply 1# ƦespecϮed Ϝlea

        I would certainly;be ever so grateful for your assistance my Dear Flea

        FairyFantasy KabamS1

fairyfantasy

        Ok I took the chance and tried to Finish my tarots and It worked this time and I still managed 6th despite the earlier glitch.

        Thank you for your help