recharge issues

ruin · Post time 2015-9-23 17:29:13

Hello,
I am trying since one month to do a recharge and it never works. All I get is that the order is submitted so I need to wait for processing. I would appreciate any info regarding this issue, ty.

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chloegrace · Post time 2015-9-23 20:56:54

Hi player,

Kindly provide your IGN and server so the devs can check the issue

Thank you

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ruin · Post time 2015-9-23 21:47:50

Theophilius(s257)
Name: ruin

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flandre · Post time 2015-9-23 21:53:32

Also i would kindly ask you which method you are trying to recharge with.

And if you have received any order id.

That will greatly help us to fill out a report for the devs.

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ruin · Post time 2015-9-23 23:42:15

via MasterCard
I don\'t recive any email that the payment has been confirmed. All I get is that it\'s being processed and to stay on page until is done. I tried to stay on the page for a longer time, but it\'s never being finished. When I close that page it\'s probably being canceled.
I try recharge again, now I am waiting on processing page

Order Number: 144302274778865

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ruin · Post time 2015-9-23 23:55:06

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ruin · Post time 2015-9-23 23:56:56

Reply 4# ruin

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flandre · Post time 2015-9-24 00:31:36

Thank you very much.

I will report this to the devs.

Edit:

Your issue is reported to the devs.

Edit 2:
Your paymenet is refused by worldpay so you need to change your credit card or recharge through payementwall.

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ruin · Post time 2015-9-24 23:12:04

Reply 7# flandre
ok, ty

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