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Screenshot request for support ticket

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atkeller
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Post time 2015-9-27 00:27:26 | Show all posts |Read mode
Screenshot request for support ticket Reply:10| View:352
        If you look at the first picture, it says Current: 3200
        If you look at the second picture it says 29.99: 3,000 (+500)

        When purchasing the 29.99 package you are buying 3,500 diamonds. Based on that VIP 11 screenshot I was under the impression that I only needed 3,200 to attain that VIP 11 level.; There was no way for me to know otherwise until after the purchase was made.
       

 atkeller Last edit in 2015-9-27 00:27:26

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elivaras
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Post time 2015-9-27 01:17:28 | Show all posts

Screenshot request for support ticket

        Hi there,

        Unfortunately, the +500 does not actually count towards the next VIP level. Are you asking for a refund, to get VIP 11, or something else entirely?
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 elivaras Last edit in 2015-9-27 01:17:28

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 Author| Post time 2015-9-27 01:32:02 | Show all posts

Screenshot request for support ticket

Either VIP 11 or a refund. Reply 1# elivaras

        
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 atkeller Last edit in 2015-9-27 01:32:02

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Post time 2015-9-27 02:41:27 | Show all posts

Screenshot request for support ticket

Reply 2# atkeller
Alright. Can I get your IGN (In-Game Name) and your server name and number?
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 elivaras Last edit in 2015-9-27 02:41:27

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 Author| Post time 2015-9-27 02:48:16 | Show all posts

Screenshot request for support ticket

Reply 3# elivaras

        IGN: GRUMPYDUB
        Server: (S107)Vulpecula

        Thank you very much
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 atkeller Last edit in 2015-9-27 02:48:16

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Post time 2015-9-27 07:59:07 | Show all posts

Screenshot request for support ticket


Reply 4# atkeller
Alright, thank you! Your report has been logged, and a super moderator will come take a look at your request as soon as possible!
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 elivaras Last edit in 2015-9-27 07:59:07

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 Author| Post time 2015-9-28 03:44:14 | Show all posts

Screenshot request for support ticket

Reply 5# elivaras

        Ok.  Thank you very much. And please keep me updated
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 atkeller Last edit in 2015-9-28 03:44:14

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Post time 2015-9-28 07:30:06 | Show all posts

Screenshot request for support ticket

Reply 6# atkeller
Of course. The super moderators will be back to work on Monday, so they should come have a look shortly afterwards.
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 elivaras Last edit in 2015-9-28 07:30:06

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Post time 2015-9-28 16:36:03 | Show all posts

Screenshot request for support ticket


        Hi, the feature you go to is called VIP-chest, it sells chest only can be purchased by VIP, pretty much like a shop.
        The description available at: VIP 11 means you 80 hero chests can be purchased by VIP 11 players.
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 ezy* Last edit in 2015-9-28 16:36:03

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Post time 2015-9-28 16:52:59 | Show all posts

Screenshot request for support ticket

        It\'s pretty clear.. You can buy 80 hero chest III\'s for 3200 gems. ;
        It\'s like $3k to get vip11, no idea why you\'d imagine your $30 would get you there.
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 disgusting Last edit in 2015-9-28 16:52:59

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