Group Buy Settlement Issue

nobukatsu

        To Support Re:
                        Chris Reply12:5626/09/2015                                Hello,dear player.The screenshot cannot be opened by us.We suggest you rigister an account at our official forum and send the screenshot to the forum and copy the link here.Thanks for your cooperation.        Once again, I will explain the situation. And I have included the screenshots below.
        I am missing 1300 diamonds. Bought the items below at 60% off and after the price decreased to 70% off and the event ended, I did not receive the 1300 diamond difference back.
        I will also post a link to this in support as requested.
        In-game name: Nobukatsu
        Server: Jeneum 938
        Platform: Facebook

       
       
       

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forrest.halliburton

        calculate without the aeraus offset, ;final price of item = XXX,;>; dias spent for item XXX, cant count aeraus as dias
        so your 1st item cost 200 to purchase you used 50 dias and 150 vouchers, final price was 150, so 150 is >; than 50 = no refund
        second item you bought 25, at 200 each= 5k ;you used 2250 dias and 2750 vouchers, final price at 150 x25 =3750>;2250=no refund.
        aereus does not count for dias in settlements. hope that helps. sorry not what you wanted to find out.

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nobukatsu

This is ridiculous since the Group Buy Ticket (NOT AUREUS) offset doesn\'t change as the price decreases. The Group Buy Ticket amount is the same, so for the first item, When I bought at 200 Diamonds, (60% off), I spent 50 diamonds, plus 150 Group Buy Tickets. The final price was 150 Diamonds (70% off) which would have been 0 diamonds plus 150 Group Buy Tickets. Since 50 diamonds is greater than 0 diamonds, this should have resulted in a 50 diamond settlement. Likewise, second item I bought at 60% off was 5000 diamonds which I paid for using 2250 diamonds and 2750 vouchers. Again, the Group Buy Ticket offset didn\'t change. So when the final price was 3750 diamonds (70% off), that would have been 1000 diamonds and 2750 vouchers for a discrepancy of 1250 diamonds which should have been returned. If, in fact, settlement is based on the calculations you provide, I\'m amazed that *anybody* would spend any diamonds at all before the item reached 70% off, which it never would.

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ςilverᚺorn

        Dear player,

        I\'m sorry but from your screenshot, you spent total of 2250 diamond, and the final price for frosta queen (3750 - 500 shard)
        so there is no diamond returned.

        the formula is:
        DIAMOND SPENT - FINAL PRICE = DIAMOND RETURNED (IGNORE GROUP TICKET/AUREUS)
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        you can also check whatif post in announcement, it clearly says it with example.
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        Have a good day.

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