Recharged But No Gold Using Globe Services Again

starphoenix

Hi there please check because there is something wrong with recharging using globe services my 3rd time around actually..1st is way back December then last month but very thankful for last month coz were able to get the gold but last December not yet & now have my 3rd time around of not getting the gold after recharged successfully. Having more problems now coz think globe have there problems coz no email sent also but checked my balance credit it was lessened by 500 pesos worth of gold = 200 gold..pls check..thanks...

flandre

        Dear player.


        In order for me to make a report of your issue.
        I would kindly request that you add IGN in game name Server and Order ID of the payment.

starphoenix

        IGN: Phoenix

        Server: United 1

        btw found the email..pls check sc..thanks pls reply ASAP coz need that moirai card..

       

starphoenix

        Aki;sent 2015-09-27 16:09
        Dear player, we have checked this id and we found it has failed. We will help you add in the white list, then you can try again. Thanks for your patience.
       

        What a response from you guys? It failed in your part not here because my credits were gone exact amount what was used to buy your product. Better make a safe & secure line of our payments. It means only one thing our payments to you or your company is not safe & secured. How can we trust you or your company now???

starphoenix

I checked my credits again my 500 credits still not there..then where is it? By the way, you can check that I reached VIP level 7 fast then because of that incident for the 1st time I did not got my gold before, I stopped recharging big only recharging little by little & still reached level 8..what a big mistake??? I am a business man & when I can see clearly that my payments to you are not that secured then I have no choice but to move on...

3d

        Please Please Please do something about this, He\'s our leader and this is not the 1st time it\'s happened to him
        If you don\'t fix this He\'ll leave the game and I fear most of our server will quit playing
        He is a top player, a great person, and a huge leader for all of our server
        If you lose him, you\'ll lose many customers
        Fix this asap please!!!
        3Dreamer United 1

3d

        Bump, This is a very important thing to address, yet I see all these posts being handled and nothing being done here
        Somebody LOOK at this and Let him know what you will do to fix this issue

starphoenix

thanks 3D think with your spam they replied more quickly got the gold already..thanks also for doing your work right GT..

3d

So glad to hear that pho