purchased wrong item

tony paxton

        I tried to purchase a checkrein blue level but the game gave me a blue horsewhip. ;I already have an orange horsewhip! ;Can you take the blue horsewhip and give back the shards or just put the blue checkrein in? ;I wish you guys would do something with the mount gear...currently you simply lose the lower level gear and any upgrades you have done with stones. ;We should be able to upgrade the higher level gear when we get it;with the lower, and not just lose any upgrades. ;As is, the only thing that makes sense is to simply save for each item till you can get orange gear...why waste anything on lower gear?
        IGN: Sunfighter
        Server: United 15

chloegrace

        Hi player,

        It seems that the issue you have reported is a player made mistake which is sadly not replaceable. Please do be careful next time in making purchases.


        ; ; ; ; ; ; ; ; ; ; ; ; ; ;;;THINGS NOT REPLACEABLE
Please keep in mind that logs are checked to see if you owned titles/items etc. lying will not work.;

- If you accidentally turn off notifications for gold spending, your gold will not be replaced.;
- If you knowingly dismiss heroes you will not be refunded
- If you inherit heroes at 75% and lose title, you will not get your title/hero/items replaced (do 100% for title transfer)
- If someone such as a friend/family member/partner changes or makes any mistake on your account, you will not be refunded or have things replaced (please be very wary of your account and who has access to it).
-If you spend gold anywhere and are not satisfied with he results you will not be refunded (this is a game of luck and chance nothing is 100% guaranteed)
- Lost titles lost by your own mistake/mis-click will not be replaced.;
- Most things considered as mistakes will not be refunded. so please try to be very careful in what you do in game.;

tony paxton

        Player made mistake? ;I selected the checkrein...the game decided to give me a horsewhip. ;If I had made a mistake I would not ask for the correct item! ;On my screen, I selected the blue level checkrein...how am I supposed to be careful when the game shows me the item, I select that item, yet it gives me a different item? ;As I said, I already owned an orange level horsewhip...that would be dumb to by a blue one. ;Whatever...I am catching on. ;Takes me a while sometimes.