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Lost Account (closed)

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whammy
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Post time 2015-9-27 12:17:15 | Show all posts |Read mode
Lost Account (closed) Reply:6| View:251
Edited by bsnail76 at 2017-1-16 19:10

        Hello,

        I lost my account today. ;Attempted to use the Can\'t find Server button and it could not find data associated with my device. ;I opened a service ticket.
        Server: ;S36 Erobor
        IGN: ;Whammy


        Thanks!

 whammy Last edit in 2015-9-27 12:17:15

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alcheon
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Post time 2015-9-27 13:18:27 | Show all posts

Lost Account

Hi there

Firstly, i\'ve recorded your issue onto our logs if any elevation is needed.

        Next some question to ask would be, did you link your account to any GTArcade account, facebook or twitter?
If you did not, it means your account is actually still a guest account. If you have spent some money on the game, there would be way to actually find your account back.
If not, guest account are usually reset along with your phone data if you have resetted your phone data.

In anycase, please wait for the support ticket to be replied

        Thanks!
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 alcheon Last edit in 2015-9-27 13:18:27

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whammy
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 Author| Post time 2015-9-27 16:01:22 | Show all posts

Lost Account

I had not linked it until recently, it was through guest. ;A recent recharge was made though if that helps.
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 whammy Last edit in 2015-9-27 16:01:22

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ezy*
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Post time 2015-9-28 17:57:58 | Show all posts

Lost Account

Hi, please submit a ticket through in game service center at avatar menu with below info:
1. Lost account IGN (in game nickname under your Avatar)
2. Lost account server number/name
3. Lost account level
4. Lost account VIP level
5. Lost account diamond amount
6. Lost account nobility rank
7. Lost account guild name
8. A new created GTArcade account (If we found your lost account and verified your authenticity, it will be moved to this account)

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 ezy* Last edit in 2015-9-28 17:57:58

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 Author| Post time 2015-9-29 03:29:17 | Show all posts

Lost Account

Submitted. ;Thanks for the assistance!
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 whammy Last edit in 2015-9-29 03:29:17

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maryking008
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Post time 2017-1-16 16:38:52 | Show all posts
Edited by bsnail76 at 2017-1-16 19:10

V
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 maryking008 Last edit in 2017-1-16 16:38:52

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