Where is my Everburn dragonsoul

ajmerrill79

        Right before reset I was doing my dragonsouls. When i went to put my lv 7 orange Everburn ice element back on the game froze. I did not get any pop ups saying that the ruby ice dragonsouls on my main in that spot would get any experiance points so i doubt that it got ate but if it did then it did so with out me saying ok. Is there any way for yall to have the devs to check out what happen to my dragonsoul? In this ss is my Nereida who I was putting it on when the game froze and it vanished. Its not even with the other dragonsouls. Please help its rather hard for me to just lose a lv 7 orange dragonsoul. btw the red everburn in the ss is of the fire element.

        IGN Elsa Lily
        Server 433
        ;

ςilverᚺorn

        Dear player,

        I will make report for you, but if you know the in-game time when this happen, it will help.

        Have a good day.

ajmerrill79

it happened between 2300 and 2350 PST ( server time)

ajmerrill79

bump

ςilverᚺorn

        Dear player,

        I got info that you are compensated already.
       
Hope that satisfied you and have a good day.