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Lost Account

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marcusv_varand...
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Post time 2015-9-28 00:59:27 | Show all posts |Read mode
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        Hello,

        My girlfriend lost her guest account about a week ago. I am wondering if there is anything that can be done in order to recover it.
        Last week after the update, she couldn\'t log in due to a problem Version check failed, I could connect fine. Therefore, we thought that the problem was due to her iOS being old - iOS 7. We backed up her phone and updated to iOS 9, however, the phone crashed. So we downgraded to iOS 8.1 and restored her back up, but the restoring did not restore any apps. When she re-downloaded the game the message Sorry, we could not find your profile on this device popped up.;
       

        She has made purchases before ( I saw a dev ask in another post) so it might help identify the account.;I can see the files from the game in her back up but I cannot recover them. Is there anything that can be done server sided ?
        Her information is as follows;

        Server: Eostafie
        Name: (S84) Eione
        Level: 44
        Guild: Dark Madness

        Some random pics:
       
       

        Thanks for your time.

 marcusv_varand... Last edit in 2015-9-28 00:59:27

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vonn
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Post time 2015-9-28 01:21:20 | Show all posts

Lost Account

Hi, Let me log this issue, Thanks for providing the needed information if its possible for you to post the receipt of the purchases I believed this will help also. Btw aside from posting here did you send a ticket on game? Thanks.
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 vonn Last edit in 2015-9-28 01:21:20

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ezy*
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Post time 2015-9-28 17:56:26 | Show all posts

Lost Account

Hi, please submit a ticket through in game service center at avatar menu with below info:
1. Lost account IGN (in game nickname under your Avatar)
2. Lost account server number/name
3. Lost account level
4. Lost account VIP level
5. Lost account diamond amount
6. Lost account nobility rank
7. Lost account guild name
8. A new created GTArcade account (If we found your lost account and verified your authenticity, it will be moved to this account)

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 ezy* Last edit in 2015-9-28 17:56:26

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 Author| Post time 2015-10-1 07:03:11 | Show all posts

Lost Account

        Thank you for all the replies. She have sent the information through in game support and I am going to post here some evidence of her purchases as well as the info requested.

        1. Lost account IGN (in game nickname under your Avatar) -;Eostafie
        2. Lost account server number/name -;S84 Eione
3. Lost account level - Level 44
4. Lost account VIP level - I don\'t Know, but purchases invoice attached.
5. Lost account diamond amount - Around 5.7k diamonds I think.
6. Lost account nobility rank - Baron Rank 2
7. Lost account guild name - No Guild ( got kicked)
8. A new created GTArcade account (If we found your lost account and verified your authenticity, it will be moved to this account) - New account is: Niki.ignatiou@hotmail.com

        Here are the receipts:
       

        and

       

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 marcusv_varand... Last edit in 2015-10-1 07:03:11

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 Author| Post time 2015-10-13 01:20:28 | Show all posts

Lost Account

I would like to point out that this issues has not been fixed. Could I please get more attention twads this problem please.
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 marcusv_varand... Last edit in 2015-10-13 01:20:28

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Post time 2015-10-13 18:09:45 | Show all posts

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        Hi, please double check, I can\'t find any account under this mail adress: Niki.ignatiou@hotmail.com
        That means it\'s not a new created account, so we can\'t use it to move your old data.
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 ezy* Last edit in 2015-10-13 18:09:45

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