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Mid autumn moon special event reset partially

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painless
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Post time 2015-9-28 06:13:42 | Show all posts |Read mode
Mid autumn moon special event reset partially Reply:6| View:432
        [backcolor=rgba(255]Dear admin, On 26 Sep 2015 I\'ve recharged $49 and spend 5000 diamond to get the reward of 35 hell hound and 10 Mirabelle, knowing that the event will last for 2 days thus I\'ll be getting 70 Hell hound and 20 mirabelle soul stone. But to my surprise when it reaches 27 sep 2015 at 00:01, the event was only reset partially, the recharge part was reset, but not the spending part.;
        [backcolor=rgba(255]

        [backcolor=rgba(255]I\'ve send a ticket through my iphone and the admin Elliie even told me that the DEV says it\'s right, as in recharge will reset and spending will not reset. It is obviously a fraud making the customer thinking they will get 70 hell hound soul stone and 20 Mirabelle soul stone for the 2 day event.;
        [backcolor=rgba(255]

        [backcolor=rgba(255]Please state it clearly next time, if you\'re only resetting it partially please refund me my diamonds and $49 and you can take back the soul stones.
        [backcolor=rgba(255]

        [backcolor=rgba(255];I\'ve tolerate enough from your company, first it\'s the tanabata event, second is the super divination event which reset when it clearly stated no reset and now this. I hope GTArcade can give me a proper answer as to what\'s going on with this issue asap.

 painless Last edit in 2015-9-28 06:13:42

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elivaras
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Post time 2015-9-28 07:35:32 | Show all posts

Mid autumn moon special event reset partially

        Hi there,

        I\'m sorry for the inconvenience this has caused you! I\'ll notify one of the super moderators, and he can relay this information to a game developer to make sure it is stated more clearly next time. Before log your request for a refund in our report however, I need your IGN (In-Game Name) and your server name and number.
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 elivaras Last edit in 2015-9-28 07:35:32

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dale oliver
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Post time 2015-9-28 09:22:10 | Show all posts

Mid autumn moon special event reset partially

Same case. Very disappointing
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 dale oliver Last edit in 2015-9-28 09:22:10

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 Author| Post time 2015-9-28 09:34:19 | Show all posts

Mid autumn moon special event reset partially

        IGN : Xplode
        Server : 65 (Perse)
        Knowing that I can get hell hound after the 2 days event is the only reason I go for it, if I knew it\'s gonna be reset partially I won\'t even thought of recharging and spending the diamonds.
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 painless Last edit in 2015-9-28 09:34:19

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ezy*
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Post time 2015-9-28 17:29:58 | Show all posts

Mid autumn moon special event reset partially

Sorry for all the inconvenience it caused. It was our fault. We decide to re-open the spending part of this event on 29th.
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 ezy* Last edit in 2015-9-28 17:29:58

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 Author| Post time 2015-9-28 18:20:40 | Show all posts

Mid autumn moon special event reset partially

        That\'s great to hear ezy, please open up the recharge part as well, as I meant to do that too but didn\'t because of the fault.;

        I don\'t demand any compensation I just wan fairness and quality customer service, reopenng the event and all will be good.;

        I appreciate what you guys did, thanks.
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 painless Last edit in 2015-9-28 18:20:40

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