Group Buy Settlement Issue

s824cloud

       
        ;I bought three Basic Energy Cards (50) in Group Buy on first day at 10% off. It cost me 300 diamonds per Adv. Energy Card (50), which is a total of 900 diamonds.;
        Sometimes during the event, they went to 70% off (and diamond free if you use Group Buy Vouchers), but when I just clicked Settlement, I did not receive anything for the price difference.;
        Please look into this for me, and reimburse me the diamonds. Thank you. Screenshots included.
       

s824cloud

        So according to this formula...
        ;
;
        DIAMOND SPENT - FINAL PRICE = DIAMOND RETURNED (IGNORE GROUP TICKET/AUREUS)
        ;
;
        300x3 ; ; - ; ; ; 150x3;
        ; 900 ; ; ; ; - ; ; ;450 ; ; ; ;= ; ; ; ;450 diamonds returned

s824cloud

        And also as you can see in the Settlement screenshot I initially provided, it\'s saying I spent 120 diamonds on Stable Crystals, but that\'s a glitch, because I originally bought 2 Faint Light Flints (10) at 35% which is 60 diamonds apiece. Final price is 30 diamonds per purchase, so I should get 60 diamonds back from that Settlement also.

        Diamonds Spent 120 - Final Price 60 = 60 Diamonds returned;

        + 450 from above for Adv. Energy Cards equals a total of 510 diamonds. Please reimburse when you get a chance. Thank you

        Cloud  - Ethan 824


       

lilmisssweetiecali@yahoo.com

        Yeah, I am missing about 275 diamonds according to the settlement, i also bought gem cards and some cold flint and faint flint before and after they went down.... I just learned a lesson not to spend diamonds in group buy, unless they happen to make it right I will just wait till it is lowest.
        No I didn\'t make screen shots, I believe they have the ability to check and fix it.
        Thanks
        QTpie
        s1 Loralei (GTArcade)

kwannlee8963

        I got burned last group buy ... never got anything back ... so now I wait till things are at their;lowest;

ros tor

                                       

                       
•                                 Dear player, we have checked that you purchased it at the lowest price, so we can not help you with it. Thanks for your report.
                 

       
                        that what support say;       

angel michelle

To my experience usage of tickets to reduce the price doesn\'t count towards settlement so if you payd 150 dia + 150 tickets you have purchased it at the final price (i know cause i got screwed over by this on a previous group buy)

bigdaddypat

did the same thing to me with 300 diamonds

s824cloud

Reply 6# angel michelle
        Yes, but I purchased 3 of them when it was only at 10% off, meaning 450 diamonds - 150 vouchers = 300 diamonds
        Final price is 150, so I should be getting 150 back per purchase.

        Rest of the cards I bought once they were at 70% off. That\'s what created the high offset.

ςilverᚺorn

               Reply 6# angel michelle
                        Yes, but I purchased 3 of them when it was only at 10% off, meaning 450 diamonds - 150 vouchers = 300 diamonds       
                        Final price is 150, so I should be getting 150 back per purchase.        
       
                        Rest of the cards I bought once they were at 70% off. That\'s what created the high offset.       
    s824cloud posted on 2015-09-28 10:09:47     

        Hmm interesting, they said last time that it counted per transaction.
        but it looks like they count total..

        Don\'t worry, i will bring this up to my supervisor tomorrow asap.

        P.S: if only every post have detailed explanation like this, sigh.