Recharge???

abwlzbspzhdkngck@facebook.com

        Recharged w/plenty of hours in between. Trying to do last one for Collection in Hot Events.
        \'Order Submitted\' & reset is an 1hr away. I don\'t think it\'s fair to miss collection because of submission??
        (Server Ulysses 1011 Posted for Raeve\'s acc as pics can\'t be posted from that acc.);
       

abyvi4w_oulzebp5@facebook.com

& Now reset has come & gone.... So how will this be rectified??

abyvi4w_oulzebp5@facebook.com

Help please, this has caused losses & I hope it will be rectified. Couldn\'t collect Hot Events or Panda or Recharge Rewards.

abyvi4w_oulzebp5@facebook.com

Assistance please.

freyafm

        Hello dear player, can you please provide your transaction ID so my SM can check in the payment was successful or not? And is the IGN Raeve?
        And please know that is not GTA who puts on waiting your payment, sometimes some payments just fail and the money will go back into your account.
        I didn\'t quite understood if you received the diamonds or not, and if you did ..when did you received the diamonds?

abyvi4w_oulzebp5@facebook.com

        At the end of the day I tried to complete the requirements for the tasks at hand.... It is disappointing to know there seems to always be a reason why GTA doesn\'t help... As a player I can only do what I tried to do & everything was in place to succeed, if it fails due to submission, the player should not be penalised as truly there is no loss to GTA but I have lost a lot. GTA need to show some faith & good will.
        It was not the diamonds... it was completing last buy in pic... I lost Hot Events rewards for that level & did not collect Panda in the fray of trying to get a response in time before reset in losing that level... So disappointed ; Please ask GTA to help with this as that is a lot of $$$ to not achieve reward beyond my control. Thankyou.

freyafm

        I\'ve already asked them that, but you are not helping yourself at all. Where is the ID transaction that I\'ve asked for? Did you receive the diamonds from that last recharge? Even If you received them after refresh. Yes? No?

abyvi4w_oulzebp5@facebook.com

          ;;;;                        I\'ve already asked them that, but you are not helping yourself at all. Where is the ID transaction that I\'ve asked for? Did you receive the diamonds from that last recharge? Even If you received them after refresh. Yes? No?;       
       
;;; freyafm posted on 2015-09-29 05:00:26;;;;
        freyafm, I\'m sorry but that\'s the problem... There is no ID transaction, \'order submitted\' & failed hours before reset. I tried twice more up to reset without success. Because it failed, I lost rewards for pic shown, hot events links, house of cards & Panda Mount.
        GTA set these events up & yet they fail beyond a players control far too often.;Unfortunately this situation has happened before & its cost is way too much to pass over. You mention you\'ve \'already asked them that\' so hopefully there is a step in the right direction. Thankyou for helping.
        Transaction failed, no diamonds received before or after reset.
        Server 1011 IGN Raeve

abyvi4w_oulzebp5@facebook.com

        Could I get some help with this please. I would at least like access to the Panda Mount which was completed but not collected.
        I don\'t understand how it is ok to do nothing in regards to the \'order submitted\' issue. Premium amounts are being spent only to have it fail on last transaction... (2nd time this has happened from 2 attempts, different events.)
        Regardless of any reasoning as to why it happens, it seems highly unfair of GTA to ignore this type of issue at the expense of the player. Please help. Thankyou.

abyvi4w_oulzebp5@facebook.com

Reply 8# abyvi4w_oulzebp5@facebook.com
Please help here, thankyou.