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No Credit for Sunday Carneval

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aznbadzboy
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Post time 2015-9-29 14:13:08 | Show all posts |Read mode
No Credit for Sunday Carneval Reply:9| View:318
        Hi,

        I\'m at S15 (Guardian) and my ign is:;「★」Asura
       

        I recharged $198 yesterday right when server reset happened and I did not get credit for the recharge rewards in the Carneval Event which popped up 15 minutes after reset.; You can verify that I indeed did charge $198 as I\'ve gotten credit for the $198 recharge Mirabelle event.;

As a loyal and paying customer, I hope I can get credited for my missing rewards, thank you.

 aznbadzboy Last edit in 2015-9-29 14:13:08

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disgusting
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Post time 2015-9-29 15:20:35 | Show all posts

No Credit for Sunday Carneval

        This is appalling. ;I\'ve seen other users complain about a spending/recharge event popping up at 6am that they missed out on, but 5:10am!?
        SERIOUSLY?
        That\'s so ridiculous, lack of consistency in events puts a bad taste in my mouth.
        I hope support gives you your due rewards, open a support ticket about this if you haven\'t yet.
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 disgusting Last edit in 2015-9-29 15:20:35

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 Author| Post time 2015-9-30 04:07:19 | Show all posts

No Credit for Sunday Carneval

Reply 1# disgusting

        Yeah this is really unacceptable when money is involved. ;I have submitted a ticket and am waiting for a resolution. ;Thanks for the support!
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 aznbadzboy Last edit in 2015-9-30 04:07:19

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vonn
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Post time 2015-9-30 15:52:59 | Show all posts

No Credit for Sunday Carneval

Hi, so you did recharge at 05:00 am server time? I\'ll log this when you confirm it. Thanks.
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 vonn Last edit in 2015-9-30 15:52:59

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 Author| Post time 2015-10-1 06:22:55 | Show all posts

No Credit for Sunday Carneval

Reply 3# vonn

        Hi Vonn,
        I recharged right after server reset, and the Sunday Carneval popped up around ten minutes later.
        Thanks
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 aznbadzboy Last edit in 2015-10-1 06:22:55

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 Author| Post time 2015-10-3 17:35:13 | Show all posts

No Credit for Sunday Carneval

Reply 3# vonn

        Hi Vonn,

        Did you log this issue yet? I\'ve had a ticket in for quite a while but have yet to hear back...
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 aznbadzboy Last edit in 2015-10-3 17:35:13

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Post time 2015-10-3 23:53:10 | Show all posts

No Credit for Sunday Carneval

Reply 5# aznbadzboy@yahoo.com

I\'m sorry to say this but you\'re going to have to send a support ticket in-game, and link this thread. Many of the GTArcade staff are on holiday (since they are in China and there is a week long holiday at this time), so the super moderators who can actually help will not be here for a while. The report IS logged, but there is no one available to solve the issues.
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 elivaras Last edit in 2015-10-3 23:53:10

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 Author| Post time 2015-10-5 13:20:27 | Show all posts

No Credit for Sunday Carneval

Reply 6# elivaras

        Hi Elivaras,

        I have submitted a ticket prior to opening this post; how do I link it to my ticket?
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 aznbadzboy Last edit in 2015-10-5 13:20:27

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Post time 2015-10-6 08:17:19 | Show all posts

No Credit for Sunday Carneval

Reply 7# aznbadzboy@yahoo.com
I believe you\'re going to need to send a new ticket, and copy and paste the web address of this thread into the description of the ticket.
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 elivaras Last edit in 2015-10-6 08:17:19

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