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Did not Receive my diamonds

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stormingsea
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Post time 2015-9-30 09:29:41 | Show all posts |Read mode
Did not Receive my diamonds Reply:10| View:389
        Hello,
        League of Angels-Fire Raiders IGN DIAMONDSTAR Server 112 HAAGENTI
        I purchased the Best Value package, 10000 + 2500 diamonds for $99.99, and did not receive the package. I made this purchase on 09/26/2015 but I do not remember the time. Order #D01-124842-7884723 on Amazon with a total with tax is $106.29. I did send an email thru my game but they told me to send it thru this forum. If you can please help with this, I would appreciate the help.; Here is the copy of my receipt.

       


Details for Order # D01-1248421-7884723
Print this page for your records. Print this page for your records.
       
                                        Amazon.com  order number: D01-1248421-7884723                               
                                        Order Total: $106.29                                
                                       
                               
       
Digital Order: September 26, 2015
                                       
                                                                       
Items Ordered
Price
10000 Diamonds [Apps for Android]
Sold  By: Amazon Digital Services, Inc.
$99.99
Item(s) Subtotal: $99.99
----
Total Before Tax: $99.99
Tax Collected: $6.30
----
Total for this Order: $106.29
                                                               
                               


Payment Information
                               
                                                                Payment Method
STORECARD | Last 4 digits: 2401

Billing Address
MARIE V SMITH
11017 W SANTA FE DR
SUN CITY, AZ 85351-2521
United States

                                                       
Item(s) Subtotal: $99.99
----
Total Before Tax: $99.99
Tax Collected: $6.30
----
Grand Total: $106.29
                       
        Return to the Order Summary.
        Please note: This is not a VAT invoice.


Conditions of Use | Privacy Notice © 1996-2015, Amazon.com, Inc. or its affiliates

 stormingsea Last edit in 2015-9-30 09:29:41

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vonn
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Post time 2015-9-30 15:57:28 | Show all posts

Did not Receive my diamonds

Hi stormingseas rest assured that I will log this issue for devs to check on it. Please wait for a while. Thanks.
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 vonn Last edit in 2015-9-30 15:57:28

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stormingsea
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 Author| Post time 2015-10-5 11:01:14 | Show all posts

Did not Receive my diamonds

Reply 1# vonn
Hello, It has been 5 days and still have not received any type of respond to my problem. Can you please check into this? I am ready to call my amazon account to get a refund for not receiving my package. Thank you for your help.
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 stormingsea Last edit in 2015-10-5 11:01:14

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 Author| Post time 2015-10-7 09:24:06 | Show all posts

Did not Receive my diamonds

        Reply 1# vonn
;Hello,

        I am still waiting to get help with this issue about my diamonds. I am disappointed that I have not receive any type of response to my email from a few days ago. I guess I will be calling Amazon to get my money back.
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 stormingsea Last edit in 2015-10-7 09:24:06

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 Author| Post time 2015-10-7 09:26:08 | Show all posts

Did not Receive my diamonds

                                MessagePosts:1;                                                        ;                                                                                                                        stormingsea@outlook.com;  2015-10-06 20:24:06 | Only view this user                                        
                                                                                        Skip To» 3#                                                
                                       
                               
;                             ;                                                                                                                                                                                Reply 1# vonn
;Hello,                                               
                                               
                                                                                                        I am still waiting to get help with this issue about my diamonds. I am disappointed that I have not receive any type of response to my email from a few days ago. I guess I will be calling Amazon to get my money back.                                                
                                       

                               
                       
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 stormingsea Last edit in 2015-10-7 09:26:08

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Post time 2015-10-10 08:13:32 | Show all posts

Did not Receive my diamonds

        Hi there,

        I\'m really sorry about this! I\'m not sure where vonn went :/ Unfortunately, the reason you did not receive a reply from a super moderator is because there was a Chinese holiday from the 1st to the 8th of October, so none of them were working. They\'re working now, so I\'m going to flag this as a priority and call it to the attention of ezy!
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 elivaras Last edit in 2015-10-10 08:13:32

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stormingsea
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 Author| Post time 2015-10-15 15:07:09 | Show all posts

Did not Receive my diamonds

Reply 5# elivaras
It is now Oct 15, 2015 and still no resolution to my problem. I will be calling Amazon tomorrow to start the process of getting my money back. It should not have taken this long to resolve this issue but thanks for trying.
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 stormingsea Last edit in 2015-10-15 15:07:09

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ezy*
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Post time 2015-10-15 15:34:25 | Show all posts

Did not Receive my diamonds

Hi, did you update your ticket via in-game support center to inform the support team of the link of this post?
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 ezy* Last edit in 2015-10-15 15:34:25

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 Author| Post time 2015-10-16 10:14:58 | Show all posts

Did not Receive my diamonds

Reply 7# ezy*
        Yes, I did.


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 stormingsea Last edit in 2015-10-16 10:14:58

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 Author| Post time 2015-10-25 23:53:38 | Show all posts

Did not Receive my diamonds

Reply 7# ezy*
I guess I will not receive any help with my problem since I have not receive any answer at all at this link or the in game support. It has now been close to a month and still now resolution. I am very disappointed that this is taking so long. It is now time to call Amazon. Thank you for not helping.
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 stormingsea Last edit in 2015-10-25 23:53:38

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