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Problem with paiement

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chobozor
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Post time 2015-9-30 23:09:48 | Show all posts |Read mode
Problem with paiement Reply:3| View:185
        Hello.
        I have a problem with 99€ buying.
        In fact since 1 month i can make all the others value buying but the 99€ is locked.
        I have sent two tickets but no valuable answer and one time, they told me to contact iTunes support.
        iTunes told me There is no problem in my paiement and it is the application that not permit the buying.
        The problem is that when i try to buy, There is a message that told me that the paiement have already done and it will be restaured for Free.
        But its like this since 1 month and on my two servers account.;
        I post the screenshot of the problem.
        iTunes told me that its a problem with the appli that have receive the paiement but is enable to refresh to make another one.
        I am on Eu27 and Eu29, my char name is Chobozor.
       

 chobozor Last edit in 2015-9-30 23:09:48

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xpectation
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Post time 2015-10-2 20:58:16 | Show all posts

Problem with paiement

Noted,

I have put a follow-up color on your topic.
This means that your topic has the priority.

So your issue should be dealt with soon.

Just keep in mind that you are not the only one with this kind of problem, it might still take a while.

Thanks in advance for your patience.

Greets,
xPectation
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 xpectation Last edit in 2015-10-2 20:58:16

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ezy*
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Post time 2015-10-8 16:33:01 | Show all posts

Problem with paiement

Hi, please understand the whole process of the payment is effectuated within the Apple system, we have no right to change anything of it. As our technical team suggested, please ask Apple to check SK Payment Queue of your account. Hope this could help.
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 ezy* Last edit in 2015-10-8 16:33:01

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