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black mage
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Post time 2015-10-1 09:47:33 | Show all posts |Read mode
Points Deducted,No Diamonds Given Reply:14| View:680
        Points have been deducted from my MyCard Wallet but no diamonds is given,it was 2000 diamonds, moreover it wasnt shown in payment history;and because of this Im going to missed my Precious Pro+Claudia\'s Treasure chests+Total Recharge Rewards, can a mod ask a super mod or dev to give me back what is mine and take away 5000 diamonds from my account as activation for Claudia\'s Treasure Chest?
        Please give me:
        2000 diamonds,400 blessed stones,10 adv.card lotto voucher(precious pro)
        8 mil gold,8000 diamonds,80 seraphs,80 blessed stones,300 runestones,1 majestic angel mark(claudia\'s treasure chest)
        50 card lotto vouchers,200 element scroll,300 blessed stones,50 angel tears(total recharge rewards)
        Deduct:5000 diamonds from my account
        IGN:Black Mage
        Server:Nemertes(S329)-PST
        Payment Methodaymentwallcc

 black mage Last edit in 2015-10-1 09:47:33

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black mage
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 Author| Post time 2015-10-1 09:48:58 | Show all posts

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 black mage Last edit in 2015-10-1 09:48:58

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rabbitfins
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Post time 2015-10-1 10:17:00 | Show all posts

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        Hello player,
        No promises but I will make a report with your request
        Thanks
        RabbitFins
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 rabbitfins Last edit in 2015-10-1 10:17:00

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black mage
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 Author| Post time 2015-10-2 10:09:03 | Show all posts

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        bump,iits been a day,i s there still no reply from dev or mod?
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 black mage Last edit in 2015-10-2 10:09:03

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nγχ
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Post time 2015-10-2 16:59:56 | Show all posts

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        Rabbitfin replied to you.

        As the devs are on holiday its unlikely we will hear back for a week. Please be patient.

        Thanks Nyx
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 nγχ Last edit in 2015-10-2 16:59:56

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black mage
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 Author| Post time 2015-10-8 22:10:09 | Show all posts

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I\'ve wait patiently for a week can a dev have my case sorted out now please?
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 black mage Last edit in 2015-10-8 22:10:09

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 Author| Post time 2015-10-9 11:05:48 | Show all posts

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        Still waiting for a respond after Dev\'s are back from holiday,any reply please?
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 black mage Last edit in 2015-10-9 11:05:48

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ςilverᚺorn
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Post time 2015-10-9 21:48:18 | Show all posts

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        Dear player,

        Your payment history, shows that you only recharge 500, 500, 2000. So you only recharge total of 3k not 5k, the treasure need 5k recharge, so nothing bugged in that.

        But i saw your last post and it show you recharge 4x, however did all 4 successful?
        If it is indeed successful, please provide all 4 order id.

        I will update your report information, and my colleagues rabbit will follow you up later.

        Have a good day.
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 ςilverᚺorn Last edit in 2015-10-9 21:48:18

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black mage
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 Author| Post time 2015-10-9 22:57:29 | Show all posts

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        Reply 7# ςilverᚺorn
well that is the problem,i did 500 500 2000 2000,but I don\'t know how the last recharge did not get me my diamonds,it successfully deducted from my mycard member wallet,but it doesn\'t shown in the payment history.

        im not saying the treasure is bugged, since it did not acknowledged my recharge of the other 2k diamonds I\'ve failed to hit the 5k requirement to activate the treasure.
        the 4 transactions are as follows:
        MMS1510010041004360
        MMS1510010041004351
        MMS1510010041004343
        MMS1510010041004289
       

        I believe MMS1510010041004360 is the one with the problem. Either that or 4351 since only that 2 are 2k diamonds recharges.
        Edit: If the order ID is from what you needed from my payment history im unable to provide you all 4 since only 3 were shown.
        144366248544842
        144366238952587
        144366186526224
        these were the only 3 that was shown.
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 black mage Last edit in 2015-10-9 22:57:29

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ςilverᚺorn
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Post time 2015-10-9 23:03:22 | Show all posts

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                                      Reply 7# ςilverᚺorn
well that is the problem,i did 500 500 2000 2000,but I don\'t know how the last recharge did not get me my diamonds,it successfully deducted from my mycard member wallet,but it doesn\'t shown in the payment history.       
       
                        im not saying the treasure is bugged, since it did not acknowledged my recharge of the other 2k diamonds I\'ve failed to hit the 5k requirement to activate the treasure.       
                        the 4 transactions are as follows:       
                        MMS1510010041004360        
                        MMS1510010041004351        
                        MMS1510010041004343        
                        MMS1510010041004289        
                       
       
                        I believe MMS1510010041004360 is the one with the problem. Either that or 4351 since only that 2 are 2k diamonds recharges.        
                        Edit: If the order ID is from what you needed from my payment history im unable to provide you all 4 since only 3 were shown.       
                        144366248544842        
                        144366238952587        
                        144366186526224        
                        these were the only 3 that was shown.        
    black mage posted on 2015-10-09 09:57:29     


        Well in that case, I can\'t help you since they payment didn\'t goes trough. Unless the money is taken i really cant help anymore.
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 ςilverᚺorn Last edit in 2015-10-9 23:03:22

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