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Screenshots regarding ticket (concerning missing rewards)

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awesomingaroun...
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Post time 2015-10-1 18:36:31 | Show all posts |Read mode
Screenshots regarding ticket (concerning missing Reply:7| View:442

        Hello GTArcade

        The following screenshots is regarding an old ticket of mine where I spend money buying diamonds, in order to complete a spending event.
For some reason I could not accept the rewards from the event tab, but got (As showed in screenshots) various ingame mails the following day containing various rewards.
       
However, the rewards from the 10k-spend milestone was missing.
The spending event in question is the one that ended the 10th of September 23:59.
It has been several weeks since I\'ve gotten any sign of progress in solving, what I assume must be a very small issue, since it\'s pretty much just a handful of soulstones.

I love the game, and I find it very time consuming, and hopefully I will continue to play the game.
However the sheer;principle concerning how this issue was tackled by some of your;employees, and the indifferent attitude towards being a professionel and helping a paying customer is some of the worst I have ever experienced
       
Anyway, I hope you can help me out this time, so I can focus on more exciting aspects of the game.
       
Please also note that a lot of the information concerning this ticket is posted in game in previous tickets.
        Best Regards.
       

        Screenshots:
        http://imgur.com/a/JmW47

1. pic - receipt for the diamonds I bought to be able to afford to complete the spending event:
        2. pic - ingame mail I got with some rewards:
        3. pic - ingame mail I got with some rewards:
        4. pic - ingame mail I got with some rewards:
        5. pic - ingame mail I got with some rewards:
        6. pic - the ingame mail containing the most valuable rewards (As you can see the big one, the 10k one is missing)

 awesomingaroun... Last edit in 2015-10-1 18:36:31

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elivaras
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Post time 2015-10-2 07:08:16 | Show all posts

Screenshots regarding ticket (concerning missing rewards)

        Hi there,

        I\'m very sorry for the inconvenience this has caused you! But before we can do anything to help, I need your IGN (In-Game Name) and your server name and number!
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 elivaras Last edit in 2015-10-2 07:08:16

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 Author| Post time 2015-10-2 22:49:27 | Show all posts

Screenshots regarding ticket (concerning missing rewards)

Reply 1# elivaras

        Quite alright, as long as it gets fixed

IGN is: Ashe

Server name and number is: (EU27)Persephone
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 awesomingaroun... Last edit in 2015-10-2 22:49:27

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Post time 2015-10-2 23:40:13 | Show all posts

Screenshots regarding ticket (concerning missing rewards)

Reply 2# awesomingaround@gmail.com
Alright, thank you! I\'ve logged this issue in our report, and a super moderator will take a look into it as soon as possible!
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 elivaras Last edit in 2015-10-2 23:40:13

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Post time 2015-10-3 00:44:04 | Show all posts

Screenshots regarding ticket (concerning missing rewards)

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 AbzQxBhBTwcl2x... Last edit in 2015-10-3 00:44:04

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Post time 2015-10-3 23:57:24 | Show all posts

Screenshots regarding ticket (concerning missing rewards)

Update: You\'re going to have to send a support ticket in-game, and link this thread. Many of the GTArcade staff are on holiday (since they are in China and there is a week long holiday at this time), so the super moderators who can actually help will not be here for a while.
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 elivaras Last edit in 2015-10-3 23:57:24

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Post time 2015-10-8 19:11:04 | Show all posts

Screenshots regarding ticket (concerning missing rewards)

Hi, please kindly check you mailbox.
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 ezy* Last edit in 2015-10-8 19:11:04

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