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runcho
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Post time 2015-10-1 19:57:05 | Show all posts |Read mode
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        Hello,

        I had internet problems about a week ago for 2 days so I couldn\'t play the game. The first day I didn\'t manage to login at all, but I did login the 2nd day, however for some reason I didn\'t get my monthly login price so that makes me 2 days short and I couldn\'t get my 4 moirai shards yday. If you look at my logs you will see that I have performed game actions during the last month for 29 out of 30 days so my claim of those moirai shards is legit. I already have send a ticket about it, but it\'s been a few days without reply now so I expect that here I can get some help.

        Best regards,
        Runcho

 runcho Last edit in 2015-10-1 19:57:05

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flandre
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Post time 2015-10-4 19:31:17 | Show all posts

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        Dear player.


        I am sorry to hear that you had internet problems and couldnt receive your moirai shards.

        However if you are not eligible for those shards then i am afraid we cant help you at all.
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 flandre Last edit in 2015-10-4 19:31:17

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 Author| Post time 2015-10-5 05:20:21 | Show all posts

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        As I said if you check my logs for September you will see that I actually have played 29 out of 30 days and the rewards for the moirai shards is for 29th. I am not asking for anything I don\'t deserve, I am simply surprised for the lack of desire from your side to make that check and book me the rewards. I don\'t think it\'s that hard, looking at the logs doesn\'t take more than 5 mins.

        Also please answer me this question: Why are you not willing to help me out here? Is it because I am not vip8+ player? Because I am sure if I was higher vip I wouldn\'t have to write both here and in the support system and I would of had my shards already.
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 runcho Last edit in 2015-10-5 05:20:21

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Post time 2015-10-5 05:46:19 | Show all posts

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        As i said if you are not eligible for the rewards its nothing i can do.


        Your issue is reported to the devs and i will inform you once of the status once they have done checking you up.
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 flandre Last edit in 2015-10-5 05:46:19

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 Author| Post time 2015-10-10 04:50:18 | Show all posts

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Bump. It\'s been a few days, can I get an update of my issue? If my queue was ordered in some line it should of been done by now (Speaking from experience, I am currently Game Administrator for 2 different games and have done similar activity checks).
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 runcho Last edit in 2015-10-10 04:50:18

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Post time 2015-10-12 00:35:27 | Show all posts

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I still havent heard anything

At monday i will be able to discuss this issue with the devs.
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 flandre Last edit in 2015-10-12 00:35:27

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 Author| Post time 2015-10-29 22:16:23 | Show all posts

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3 Mondays have passed along. Any news?
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 runcho Last edit in 2015-10-29 22:16:23

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 Author| Post time 2015-11-3 22:30:51 | Show all posts

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Bump!
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 runcho Last edit in 2015-11-3 22:30:51

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 Author| Post time 2015-11-10 07:39:32 | Show all posts
Oh wait, what is this? Ah, another Monday passing by...
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 runcho Last edit in 2015-11-10 07:39:32

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Post time 2015-11-11 12:43:50 | Show all posts
Hi, Can I ask what server your belong to?
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 chloegrace Last edit in 2015-11-11 12:43:50

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