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Recharge issue

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elliphillips
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Post time 2015-10-4 02:42:08 | Show all posts |Read mode
Recharge issue Reply:8| View:362
        I recharged 3 times. Twice the 2nd of October (USD 99,99 & USD 49,99) and once 3rd of October (USD 99,99) without getting the diamonds or recharge gifts from the event. It would be really nice to get some help here.
        Both days i missed the event gifts from recharging; Recharge up to USD 198 giving 30x Mirabelle soulstone shards, 30x Minotaur, 20x Angelina and 800 stamina breads.
        So those event rewards x2.

        IGN: ElliPhillips
        Server: Persephone (EU27)

        Link to photo of recharge receipt;;file:///Users/adamandersson/Downloads/12092319_946513852057550_1487425673_n.jpg

        Link to photo of missed event rewards;;file:///Users/adamandersson/Downloads/12067905_946559178719684_502570620_n.jpg

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 elliphillips Last edit in 2015-10-4 02:42:08

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elliphillips
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 Author| Post time 2015-10-4 03:04:50 | Show all posts

Recharge issue


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 elliphillips Last edit in 2015-10-4 03:04:50

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xpectation
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Post time 2015-10-4 03:35:01 | Show all posts

Recharge issue

Noted,

I have put a follow-up color on your topic.
This means that your topic has the priority.

So your issue should be dealt with soon.

Just keep in mind that you are not the only one with this kind of problem, it might still take a while.

Thanks in advance for your patience.

Greets,
xPectation
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 xpectation Last edit in 2015-10-4 03:35:01

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 Author| Post time 2015-10-4 03:47:39 | Show all posts

Recharge issue

Reply 2# xpectation

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 elliphillips Last edit in 2015-10-4 03:47:39

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nickname_71167528
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Post time 2015-10-4 11:57:38 | Show all posts

Recharge issue

Reply 3# elliphillips

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 nickname_71167528 Last edit in 2015-10-4 11:57:38

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Post time 2015-10-4 11:58:27 | Show all posts

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 nickname_71167528 Last edit in 2015-10-4 11:58:27

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alcheon
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Post time 2015-10-4 13:21:39 | Show all posts

Recharge issue

Hi guest71167528

        Please create a seperate post to report, so that we can effectively create a log for your issue.

        Thanks
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 alcheon Last edit in 2015-10-4 13:21:39

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Post time 2015-10-8 16:23:29 | Show all posts

Recharge issue

Hi, checked with the record of your account, it reflects the diamonds of these three recharges were all already delivered to your account.
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 ezy* Last edit in 2015-10-8 16:23:29

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