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Star Atlases Disappeared

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dark59
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Post time 2015-10-11 06:07:50 | Show all posts |Read mode
Star Atlases Disappeared Reply:8| View:369

        Hi,
       

        I started out with ten Soothing Star 4 (highlighting star atlas name) atlases in my inventory, and I decided to synth them.
        After synthing the first five Soothing Star 4 with 100% guaranteed synthesis, it turned into this question mark:
       

       

        After taking a screenshot as shown above, I continued synthing my remaining Soothing Star 4 atlases.
       

        When I was done synthing, I checked my inventory to see if it gave me two Soothing Star 5.  But instead, my five Soothing Star 4 vanished and only one Soothing Star 5 successfully got synthed.  I even tried refreshing and the first five synthed atlases are still missing.
       

        Can you please check my log and restore my missing synthed star atlases if possible?
       

       

       

        Thanks,
       

        Dark59
        United-11
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 dark59 Last edit in 2015-10-11 06:07:50

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chloegrace
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Post time 2015-10-11 08:20:40 | Show all posts

Star Atlases Disappeared

        Hi player,

        How many Soothing Star 4 atlases did you have before synthing?
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 chloegrace Last edit in 2015-10-11 08:20:40

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 Author| Post time 2015-10-11 08:35:30 | Show all posts

Star Atlases Disappeared

I had 10 of them in stash before synthing.
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 dark59 Last edit in 2015-10-11 08:35:30

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Post time 2015-10-11 08:40:36 | Show all posts

Star Atlases Disappeared

        I will forward these with the devs so they can check your logs and check what caused the problem

        Thank you
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 chloegrace Last edit in 2015-10-11 08:40:36

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flandre
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Post time 2015-10-12 00:25:10 | Show all posts

Star Atlases Disappeared

        Monday we will be able to report this issue.


        Thx for the report.
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 flandre Last edit in 2015-10-12 00:25:10

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Post time 2015-10-13 12:18:48 | Show all posts

Star Atlases Disappeared

        Hi player,

        Compensation has been sent
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 chloegrace Last edit in 2015-10-13 12:18:48

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 Author| Post time 2015-10-13 12:22:21 | Show all posts

Star Atlases Disappeared

        I received it, thanks very much!
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 dark59 Last edit in 2015-10-13 12:22:21

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Post time 2015-10-13 12:40:55 | Show all posts

Star Atlases Disappeared

Good to hear, cheers dude
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 chloegrace Last edit in 2015-10-13 12:40:55

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