urgent recharge issues

tycelefebvre

        Trying to recharge monies keeps giving me a submitting page. Now from my experience its either a not enough funds or the bank had put a stop on the card due to your site being a suspect site. I checked with the bank today there are funds and no card block, so I have to assume you guys put a stop on my card so you could recoup a chargeback from nearly;2 months;ago.
        That demand was;sent to my other account via the mail system, with some lame toa excuse of policy and chargeback and gimme our money or else.
        It wasn\'t even a chargeback it was a transfer from one account back to the main account because of an error in where the recharge ended up being applied to.

        So I would like the card associated with my account to be unblocked.

        IGN Galstat
        Server sethit 588

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freyafm

Hello tycelefebvre. I will make a report for you and have them check if there is any block under your recharge. Anyway, we\'ve had so many cases where players were getting this issue as well and it turned out that Worldpay was turning their card down. I will also ask them to add you on the Whitelist and hopefully that will fix the problem. If all this doesn\'t work, I\'m afraid they will say that you should try a different cards or payment method.

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freyafm

Ok, I was lucky this time as my supervisor was around and he check your issue and this is his answer : No block is set on our end. Please ask the player to try a different payment method or a different credit card

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tycelefebvre

Well it would beg the question as to why worldpay is declining people that have money for your game that has good recharge history (platinum by the way) and has no problem with their credit card. This is something that gtarcade;should;be very interested in finding out the reasons for worldpays decisions on declining cards.

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regina_1

        Try choosing the option to use a different card, the Saved Credit Card system seems to not be working but if you choose Use another Card then reenter your CC info it works

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ςilverᚺorn

               Well it would beg the question as to why worldpay is declining people that have money for your game that has good recharge history (platinum by the way) and has no problem with their credit card. This is something that gtarcade;should;be very interested in finding out the reasons for worldpays decisions on declining cards.     tycelefebvre posted on 2015-10-13 05:40:26     

        If you are using world pay, then you might need to ask world pay why they reject it.
        Because as freya said, you are not blocked on gta side.

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rcgwa@live.com

Reply 5# ςilverᚺorn
I\'ve been having the same issues!

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