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recharging issues

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rcgwa
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Post time 2015-10-14 23:03:36 | Show all posts |Read mode
recharging issues Reply:7| View:273
        I\'ve been having an issue recharging. Once it gets to the confirmation screen it just says the transaction is being processed. Then I get an email that it was cancelled.
        I have tried every method of payment, Visa, PayPal and the other alternative methods. None of them work! I\'ve submitted several tickets and support doesn\'t seem to be fixing it!
        Has anyone else ever run in to this issue? If so, how did you get it resolved?
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 rcgwa Last edit in 2015-10-14 23:03:36

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ςilverᚺorn
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Post time 2015-10-15 17:24:27 | Show all posts

recharging issues

        Dear player,

        In some case order submitted can ends in 2 way, success or failed. When it failed the money will returned to you.
        As for why it happening, you need to contact the payment provider and ask why they reject your payment.

        Have a good day
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 ςilverᚺorn Last edit in 2015-10-15 17:24:27

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abyzl0ptdpd_po...
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Post time 2015-10-15 20:46:05 | Show all posts

recharging issues

i have same issue... my 1st and 2nd transaction is good but in my 3rd and 4th its in process... order is being process untill now... its 24hrs pass since i purchase.. how long it will take??? does it have a limit of buying?
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 abyzl0ptdpd_po... Last edit in 2015-10-15 20:46:05

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rcgwa
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 Author| Post time 2015-10-15 22:47:17 | Show all posts

recharging issues

        Reply 1# ςilverᚺorn
I\'ve contacted PayPal, they\'re not the ones rejecting the payment! Neither is my bank!;It\'s World Pay. I\'ve contacted World Pay and they say GTArcade needs to fix it! I\'ve submitted tickets and have had no success in getting this resolved.
        I\'m not the only one with this very same issue. You would think that if people are having issues spending money on YOUR game it would be a higher priority to resolve!
        I\'ve had to resort to using an alternate method, my Visa Card, which results in finance charges. Not sure I want to spend as much on YOUR game if I\'m going to have to pay finance charges.
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 rcgwa Last edit in 2015-10-15 22:47:17

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moonlighty
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Post time 2015-10-16 00:50:30 | Show all posts

recharging issues

Reply 2# abyzl0ptdpd_pohv@facebook.com
If it took more than 24 hrs then the recharge failed please try again or use different payment methods.
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 moonlighty Last edit in 2015-10-16 00:50:30

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moonlighty
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Post time 2015-10-16 00:52:28 | Show all posts

recharging issues

Reply 3# rcgwa@live.com
        Dear Player, we are ONLY FM\'s we are not owners of this game and we cannot fix it we can only report it to GTA who will fix it for you that is all. I checked what silver told you and I see no problem with his response.
        For your issue please try another payment method if even that won´t  work please contact us and we will report it for you. (but that is after you try different payment method)
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 moonlighty Last edit in 2015-10-16 00:52:28

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ruth e. payne
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Post time 2015-10-16 06:44:44 | Show all posts

recharging issues

        I am having the same issue. Glad I am not alone.;
        Bank and card are fine. Something with World pay for sure

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 ruth e. payne Last edit in 2015-10-16 06:44:44

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