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Unable to Cancel VIP Subscription

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aptidide
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Post time 2015-10-15 12:17:41 | Show all posts |Read mode
Unable to Cancel VIP Subscription Reply:6| View:630
        I contacted support and they advised to cancel the subscription through Account Settings. However it is not showing on there. It\'s been cancelled months ago, but I am still being charged. Here is the screenshot that support has asked for.

       
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 aptidide Last edit in 2015-10-15 12:17:41

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ςilverᚺorn
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Post time 2015-10-15 16:55:50 | Show all posts

Unable to Cancel VIP Subscription

        Dear player,

        It should be at recurring payment, you might want to check payment history tab. Also if you can provide IGN and Server, i might able to help by reporting .

        Have a good day.
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 ςilverᚺorn Last edit in 2015-10-15 16:55:50

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aptidide
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 Author| Post time 2015-10-16 11:03:40 | Show all posts

Unable to Cancel VIP Subscription


        IGN: Khaledon
        Server: Lunaria(s1)

        The history only shows each time I am billed, but nowhere to cancel. It was previously showing on the account settings under subscription before I deactivated it.
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 aptidide Last edit in 2015-10-16 11:03:40

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aptidide
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 Author| Post time 2015-10-16 11:14:39 | Show all posts

Unable to Cancel VIP Subscription

        If someone can help at all that would be great. I\'m going in circles trying to cancel this!

       
        The Recharge screen tells me to go back to Facebook. And Facebook told me to go to the developer.
       
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 aptidide Last edit in 2015-10-16 11:14:39

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freyafm
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Post time 2015-10-16 13:10:23 | Show all posts

Unable to Cancel VIP Subscription

Hello aptidide, thank you for all the ss, I will make a report for you and this should be fix in 1-2 days hopefully.
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 freyafm Last edit in 2015-10-16 13:10:23

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aptidide
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 Author| Post time 2015-10-16 18:58:38 | Show all posts

Unable to Cancel VIP Subscription

Thank you!
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 aptidide Last edit in 2015-10-16 18:58:38

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aptidide
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 Author| Post time 2015-11-2 20:05:46 | Show all posts

Unable to Cancel VIP Subscription

I just got billed again for another subscription fee! I have been following up with support and they are ignoring me. PLEASE HELP!!!
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 aptidide Last edit in 2015-11-2 20:05:46

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aptidide
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 Author| Post time 2015-11-2 20:16:17 | Show all posts

Unable to Cancel VIP Subscription

        Look how terrible they are. first they said what the DEV team has said, then they back track and say that the DEV team hasn\'t responded and now they bill again and don\'t respond anymore. What else can I do?!?!

       
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 aptidide Last edit in 2015-11-2 20:16:17

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abztk92e5cnysb...
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Post time 2015-11-2 20:21:35 | Show all posts

Unable to Cancel VIP Subscription


        try updating your payment details to something invalid. like the expire date or ccv code.

        failing that contact your card provider and block payments to this merchant.


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 abztk92e5cnysb... Last edit in 2015-11-2 20:21:35

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liabinhossain
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Post time 2015-11-2 23:10:59 | Show all posts

Unable to Cancel VIP Subscription

Reply 7# aptidide
consult a lawyer; and charge back the ass*holes for fraud.
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 liabinhossain Last edit in 2015-11-2 23:10:59

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