Recharge Problems

sinclaire · Post time 2015-10-19 19:29:34

Recharged 1000 diamonds for the precious event and still haven\'t received them yet. It did deduct payment for it... Please help...

IGN: SinClaire
Server: Heinz (1069)

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forrest.halliburton · Post time 2015-10-19 20:17:53

did you do tidal pool yet, to meet other requirement

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sinclaire · Post time 2015-10-19 20:25:35

Reply 1# forrest.halliburton

what are you talking about? I haven\'t even received the diamonds I purchased let alone the precious event diamonds..

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ςilverᚺorn · Post time 2015-10-19 23:29:59

Dear player,

It might take up to 24 hour for recharge to be completed, but just in case i will report you.
PS: Next time, write down the reference number, not only shown in image.

Have a good day

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sinclaire · Post time 2015-10-20 00:04:24

Reply 3# ςilverᚺorn

not to be rude but, so basically you\'re saying I recharged for nothing? since I recharged specifically for the precious event if it\'s gonna take 24 hours then i wont be able to make it... ; ; ;;

;-___-

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ςilverᚺorn · Post time 2015-10-20 00:22:23

Reply 3# ςilverᚺorn

not to be rude but, so basically you\'re saying I recharged for nothing? since I recharged specifically for the precious event if it\'s gonna take 24 hours then i wont be able to make it... ; ; ;;

;-___- sinclaire posted on 2015-10-19 11:04:24

err, its might take up to. mostly after 12 hour it should considered failed.
and as i said i also report you, so if the transaction is success, you will get your dias.

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sinclaire · Post time 2015-10-20 01:04:19

Reply 5# ςilverᚺorn

So let me clarify this, what happens when it\'s considered as fail would I be able to refund my transaction or get a compensation out of it and receive the equivalent recharge amount anyway? Like since I recharged on the event day will I still be able to get it even if the event ended?

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mafaeitap@hotmail.com · Post time 2015-10-20 01:55:31

Reply 6# sinclaire
Hi sinclaire I\'m having the same problem as you. Also recharged 1000 diamonds for the Precious event and the bank has charged my credit card. ςilverHorn could you also report my case to the relevant people as this is my first time recharging. Also I can\'t seem to write a ticket regarding this issue, I have messaged the GTArcade Facebook page and also wrote to the GTArcade team. Hopefully this can be resolved before the day ends. Thank you in advance.

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aistian · Post time 2015-10-20 03:17:09

nvm just fixed

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sinclaire · Post time 2015-10-20 07:32:02

sooo, it\'s been more than 12 hours, and so far no answers from either you or the payment wall team... greeaattt...
;-__ -

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