Game glitch just cost me 900 diamonds and no prize

stony_bot

I just lost 900 diamonds in the event craft master ..i was stupid to spend that many diamonds trying to get a stupid lvl; fuse anyways...But i first spent 600 then another 300...there is a cap of 3 turns trying to get legendary stones in the epic origin crystal tab..it let me trade once successful the next time it took my normal and epic stones but did not give me my 30 legendary i needed.....I went out back in even refreshed still there not there....therefore i want my 900 diamonds back or the lvl; 8 fusion i was stupid enough to try and win and i did have the stones to swap for it!!! Please fix this game...900 diamonds is not something to be swindled out of when it takes a whole month to save up exspecialy over a gem i always win for spending no diamonds at all.; IGN stony_bot;; server 34....thank you.

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rabbitfins

        Hello player,
        I will ask them to send you compensation
        Thanks
        RabbitFins

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stony_bot

        Reply 1# rabbitfins
Theres not going to be an ask, there better be a do

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stony_bot

I still have the same page up , I will not refresh again or play till I get my 900 diamonds back

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stony_bot

        Hello do I need to contact support instead of forum... The game takes 900 of my diamond and rips me off of what I spent the diamonds on, and nothing is being done about it, that\'s unacceptable.... It has took me months to save up all those diamonds... No wonder everyday less and less people are playing this game

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stony_bot

Why does this happen everytime you all delay on this support till the event is over and no way for me to collect because i loose my stones at end of event, i am so sorry if i seem rude but. i did not just win the prize i paid 900 diamonds to win ..yes 900 diamonds to get what i was swapping for ..Id be happy if you sent me the 2 normal philosopher stones and the 250 epic stones it took from me and didnt give me the 30 ledgendary i need to swap, but event will be over tonight ...So now i have ranked in the event because i spent 900 diamonds but because game took my other stones i cant collect what i paid the 900 diamonds on ...Im sending another screenshot to show i have ranked as youll see the 5 perfect philosopher stones ....I mean why wouldn\'t i be so upset all i; wanted was the lvl 8 fuse that the game took all my stones and didnt give me...i have almost enough to collect a lvl 9 fuse gem i mean geez....why cant support be in a timely manner so we players can report something and get our prize before the event ends....I lost 900 diamonds i spent trying to swap for stones the game beat me out of and i had 2 swaps remaining left..Thats like months of my savings of diamonds !!!!!So please either give me my lvl 8 fuse gem or my 900 diamonds back...preferably my 900 diamonds now since event ends tonight !!!!

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rabbitfins

        Hello players,
        Please double check your crystals, The SM said that they were in fact there
        Thanks
        RabbitFins  

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andrejs

        i may be wrong

        How many stones did you have before you start exchange
        You say you want to make 3x exchange so you need 6 stones for that
        You could make mistake and think you need only 3.
        If you have 3 then 1st excahange take you 2 stone and you could not make 2nd exchange since you need 2 more and only have 1 left.

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stony_bot

Well there not heres the screenshot i just took the only diffence is the 5 perfect philoshper stones i got for ranking compare the screenshots; from the one i sent with original message i havent touched it except for getting my overall ranking.....i still have 401 epic,221 legendary,53 mythic,0 celestial,1 normal,3 rare, and like i said the 5 perfect now is the only difference cause i got them for ranking.....so see for yourself compare to my original screenshot....I have not received anything in my mail jus tchecked that too......and theres my timestamp also of just now on my pc

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stony_bot

Reply 7# andrejs
No under the epic origin tab ...it takes 250 epic origin crystals and 2 normal philosopher stones to exchange for 30 legendary origin crystals ...you are allowed 3 swaps....i had 5 normal philosopher stones and well enough of the epic because i dont craft every event i save them from 1 event till next event just so i do have enough...And to top off that off i spent 900 diamonds on the archaeological expeditions to get them ...the first swap went through the 2nd time the game froze, i went out back in they were not there anymore the epic or normal....and it didnt give me the 30 it was supposed to because i needed 29....hope that clears it up i was swapping under the epic tab not the legendary tab !!! There trying to tell me they have replaced them or sent them to me but how can they send if not through mail to me...Anyways they can compare all my screenshots and see my count on the legendary and normal stones are exactly the same as it was !!!

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