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Account hacked. Need a roll-back option?

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guest54336194
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Post time 2015-10-23 06:59:03 | Show all posts |Read mode
Account hacked. Need a roll-back option? Reply:27| View:710

Dear moderators or any developers,

        My account has been hacked. The hacker has cleaned out my inventory by selling all my equips, emblem crystals, shards spent my diamonds everything... This event occured after 21st October 2015 06:00am (in-game-time) - present. I need a roll-back option to a time before that date, I need a log of any I.P addresses outside of Australia thats been logged into my account and a need a new account email log-in for future security.

My details are:
IGN - iQuit - VIP 10 ($150 away from VIP 11)
LVL 84 - 25xxx/40000exp
Server - US - S24 Nightwatch

Thank you in advance.

 guest54336194 Last edit in 2015-10-23 06:59:03

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AbzaPX2FqgxGgy4n
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Post time 2015-10-23 10:47:07 | Show all posts

Account hacked. Need a roll-back option?

Thats a bummer. Have h post a ticket? Dont get ur hope high tho, read all the posts in this section just in case u wondering why I said so
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 AbzaPX2FqgxGgy4n Last edit in 2015-10-23 10:47:07

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alcheon
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Post time 2015-10-23 11:17:47 | Show all posts

Account hacked. Need a roll-back option?

        hi, have you submitted a support ticket? if not please do so, i will also alert the supermod about this issue.

        At the same time, do change your password, and any other password of facebook,gtarcade that are linked.
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 alcheon Last edit in 2015-10-23 11:17:47

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Post time 2015-10-23 11:34:39 | Show all posts

Account hacked. Need a roll-back option?

        Hello there again!

        I\'ve just received updates from the mod that you\'ve manage to contact them yesterday, and currently the news is that:
Firstly, there was no other country IP that was tracked logging into your account, all ip was within Aus.
        And according to that, there was no/not enough evidence showing that the account was hacked.
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 alcheon Last edit in 2015-10-23 11:34:39

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 Author| Post time 2015-10-23 13:51:25 | Show all posts

Account hacked. Need a roll-back option?

        But look at my inventory? why is every single thing gone? I need log into my account frequently to view if tickets have any replies or updates on why my account has been hacked.

        If I can narrow a better timer this account hacking occurred sometimes between 21/10/15 between 6am - 12am (in that 9hour period)

        Please, I ask for more guidance as my account is precious to me and having spent over $7000 AUD, I think it\'s unfair for such minor help from the mods/devs.;
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 guest54336194 Last edit in 2015-10-23 13:51:25

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 Author| Post time 2015-10-23 14:04:09 | Show all posts

Account hacked. Need a roll-back option?

        I\'m also definite there were 2 occasions where the hacker has made a return to spend my diamonds on super divinations then selling off more items. Many log-ins have been myself to check tickets for response. Please view all log-ins in the date of 05:00am 21/10/15 up till 05:00am 22/10/15 (in-game-time).
        But without an account roll-back I do not know how you can reimburse all my items that have been sold off for gold...
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 guest54336194 Last edit in 2015-10-23 14:04:09

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Post time 2015-10-23 15:02:23 | Show all posts

Account hacked. Need a roll-back option?


        Hi, we are terribly sorry to hear that. However without solid evidence, we don\'t have right to roll your account back. Even if we can (though we can\'t in this case), it won\'t prevent you from being hacked (assumed) again if this assumed hacker is your friend or relative who has the access of your accounts (it could be any accounts, your facebook or twitter, etc) when you keep their passwords same as before. So please change all the passwords linked to this game account, GTArcade, Facebook, Google, Twitter, all of them, using a complex one and tell no one of it.
        That being said, we would like to turn some high value items back to you, but please understand this is one time only exception. Please list out the most valuable items (name, amount) which were sold in this period, I will compare with the record and try to turn them back and deduct the income.
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 ezy* Last edit in 2015-10-23 15:02:23

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 Author| Post time 2015-10-23 17:11:19 | Show all posts

Account hacked. Need a roll-back option?

Dear ezy* thank you for your response and help.

I would further ask for a possible new log-in email? I do know the suspect in this case thats hack my account and he will continue to attempt to even with new passwords on both FB, GTArcade.;

I will need to do my calculations, please allow me 12-24 hour.;

        I would also much prefer to private message you what was lost rather than a public post like this.;
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 guest54336194 Last edit in 2015-10-23 17:11:19

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Post time 2015-10-23 17:53:10 | Show all posts

Account hacked. Need a roll-back option?

Hi, once you are no longer a guest account, we can\'t change the log-in email address.
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 ezy* Last edit in 2015-10-23 17:53:10

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Post time 2015-10-23 23:39:55 | Show all posts

Account hacked. Need a roll-back option?

        hi,
        what i can suggest you to do is to change your email/fb/gtarcade password to prevent any other unauthorized login again
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 alcheon Last edit in 2015-10-23 23:39:55

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