Credit Card accepted but did not receive the diamonds

guma_gabriel

        Just make a payment of 1,000 diamonds, via credit card in the amount of 41.33 BRL, I provided all the data correctly and received a positive message Thank you for your purchase, checked my current balance of diamonds, not the received, checked the purchase history, remained empty, I checked my email and did not get any receipt.

I would post pictures of my current problem. In image 1, shows the transaction being completed with a positive message


the image 2, shows that, by simulating anew purchase, my card details are already saved in the registry.


And then, I made the same amount of purchase again, thinking it would be a mistake to register the card, put the data properly again, and again, I made the purchase, I received a positive message, and did not get even a email warning my purchase.what does that mean?

freyafm

Hello Gabrile. Is there any change you can provide us a transaction ID? I will make a report for you, but we need to check the transactions to see what happened. I also need your IGN and server so I can make a complete report.

freyafm

Also can you please check your Card balance and see if the money were taken? Or it\'s still pending? Sometimes there is a few hours delay from the moment you\'ve made the purchase and the moment you will receive the diamonds.

guma_gabriel

Thanks for responding freya fm

I did not get the transaction ID, my payment history is empty, and I have not received any email stating the purchase, i will see the card balance on tomorrow, because it\'s from my friend.

And when the purchase is made on the card, the transaction is usually done in minutes, and it\'s been at least 8 hours and still did not get them, I\'ve also sent an email to the payment company, and still got no answer . I believe that if the card was some kind of problem in the making, he would refuse at the time of purchase, but as the picture shows, the transaction was accepted and the purchase made.

char name: ERROR404

server: Mixmaster (1125)

guma_gabriel

And sorry for my poor english , i am brazillian guy.

guma_gabriel

Reply 2# freyafm

        I talked to my friend and he said I have not received any payment confirmation about my transaction, changed the form of payment and managed to get success in purchasing, just ask to review the payment method of the company responsible, because I believe that is buggy , this confirmation message should not have appeared, suffered delays in the game thanks to that, but anyway, thanks for the help!

gandi

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freyafm

Thank you so much for your update. I will let them know!