Large HOC win - Flashy Small Jokers

angelofharlem

        Hello, I would really appreciate if a moderator could help me with an issue with hoc cards.
        I spent over 80k points in the recent large hoc event yesterday and picked up 3 flashy small jokers after reset.
        Today I was only able to swap a single flashy small joker in hot events. I can only swap a small flashy joker in tomorrows hot events. So I stand to lose a small flashy joker.
        I really, really don\'t want to lose a precious hoc card. It seems unfair to restrict swaps to only 1 per day. I don\'t understand this at all. Players will lose cards because of an unnecessary restriction.
        I have provided postings below as evidence.
        Could a moderator please, please help me with this?
        Thanks.

angelofharlem

Hmmm...can\'t post my jpg. The image and link both buttons crash the webpage.

angelofharlem

angelofharlem

angelofharlem

        Okay I;had to use the reply button at the top. Both screenshots of hot event screen today and 2 remaining flashy small jokers have been downloaded.
        It\'s not clear on the hot event screen that you can only swap 1 card each day. That information is only visible if you deliberately hover over the SWAP button on the screen.
        It would be much better to have this text written on the screen next to the swappable items.

nγχ

        I\'m not clear how we can help. Flashy jokers have always disappeared at the end of the event and its always been one swap a day.

        Sorry Nyx

raaz.adk

Reply 4# angelofharlem
There you go doom! waste of 80k better use that flashy for something and let it disappear for nothing.

moonlighty

Dear Player, flashy jokers are special cards which can be swap only 1x per day in Hot Events as nyx said above flashy cards disappear after HoC ends so unfortunately we cannot help you there. :/ It was always this way and it´ll  stay this way....

angelofharlem

        Thanks for replying to my post.
        No problem with flashy cards disappearing after the event but I would like a reasonable explanation why only 1 flashy small joker can be swapped each day. It makes no sense that I can see and hurts players.
        If players (like me) spend a lot of points at the end of the event they can find themselves in my situation where they cannot exchange the flashy cards and get the heroes that they wanted. This can also happen if players cannot login due to illness or IT issues during the hoc event. They can lose cards too.
        I know that a moderator can arrange for my flashy small joker to be swapped for the gem and small joker. It\'s up to you to decide whether to help or not.
        Here\'s a suggestion: Change hot event to allow 3 swaps of flashy small jokers and 2 swaps of flashy ace of hearts every day of the event.;Like flashy 7 cards. Then players can always change up their cards. Everyone is happy.
        The question is does GTA want to support and help players and create a happy gaming environment?

angelofharlem

        I reported this issue yesterday. I was able to swap all of my flashy cards except 1 small flashy joker.
        This is the last day of the event. I want to swap my last flashy card. I cannot do this solely because the hot event has an imposed restriction on the number of cards I can swap.
        Today I will have a flashy small joker. I cannot use this card to get anything without sacrificing a large joker and then not getting the hero I actually want. Tomorrow the card will be gone.
        In the past I made a mistake and got a ;mount I already had. I asked for help.;A moderator arranged for the mount icon to be removed from my inventory and the resources credited to my account.
        I have also had help which involved group vouchers being removed from my account and resources again credited to my account.
        I haven\'t made a mistake. The game will not allow me to exchange all my cards in time.
        GTA support can remove the flashy small joker. GTA support;can credit my account with the L10 gem and small joker.