My sun ring has vanished

abzcc-nxoozhakjz@facebook.com · Post time 2015-10-25 08:34:40

Snorkle;
S270

The sun ring has vanished off my hero thor it was there less than 24 hours ago when i upgraded it with new rings from hell it was somewhere between lev 55 and 60 ring with at least 2 and maybe 3 lev 7 star stones in it;
thanks in advance for looking in to this

abzcc-nxoozhakjz@facebook.com · Post time 2015-10-25 10:37:21

and 3 rune stones i realy want to know where it went

chloegrace · Post time 2015-10-25 12:00:19

Hi player may I ask if your ring totally disappeared or there is a visual glitch on your hero where your ring is not showing? Try hovering on the ring slot

abzcc-nxoozhakjz@facebook.com · Post time 2015-10-27 01:00:27

no it has totaly vanished its not a visual glitch;

abzcc-nxoozhakjz@facebook.com · Post time 2015-10-27 02:22:27

this isnt the first time things have vanished it is the first time something so valuable has vanished my best guess is it vanished when i was changing and improving my gems since i didnt notice untill i went to upgrade it with new rings from hell so i cant be 100% sure;

chloegrace · Post time 2015-10-27 11:13:48

Can you recall the date and time this happened? So the devs can trace it faster

thanks.

abzcc-nxoozhakjz@facebook.com · Post time 2015-10-27 19:42:30

less than 24 hours before my first post i cant be exactly sure when all i know is i went to upgrade the ring with new new ones i got from level 7 hell and it wasnt there;

chloegrace · Post time 2015-10-27 21:39:05

I will forward your issue with the devs, I will give an update once I get news.

chloegrace · Post time 2015-10-28 18:46:50

Hi player, this issue has been fixed

Please Confirm Thanks

abzcc-nxoozhakjz@facebook.com · Post time 2015-10-29 02:32:20

Reply 8# chloegrace
thank you very much yes i seem to have been given a backup of an older version of my ring but the rune stones and star gems are there and its lev 51 so im more than happy with the result its missing a few levels but it sure beats having nothing;

thank you again for your help;

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