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My heroes disappeared

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alpaca
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Post time 2015-10-26 11:11:03 | Show all posts |Read mode
My heroes disappeared Reply:4| View:328
        I had an earthshaker lvl 47, 4 stars and a dragon queen lvl 80, 3 stars, what happened is that suddenly both heroes disappeared, what i just have left from them are their soulstones, which is super weird. Down below is the proof of the dragon queen, i have her in guild mercenaries as you can see and as also in the last photo it seems like i never summoned her, i spent like 20k diamonds in her and i want her back, also i want;to know what happened, please help me

       
       
       

 alpaca Last edit in 2015-10-26 11:11:03

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elivaras
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Post time 2015-10-27 08:10:09 | Show all posts

My heroes disappeared


        Hmm...

        I think I\'ve seen this issue once before, and it sure as heck frustrating. Can I get your IGN (In-Game Name) and your server name number? From there, a super moderator will look into the issue as soon as possible!

        EDIT: I just realized you posted twice. Please try not to do so in the future. I\'m going to record your IGN and your server name and number, and a super moderator will look into the issue as soon as possible!
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 elivaras Last edit in 2015-10-27 08:10:09

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alpaca
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 Author| Post time 2015-10-27 14:14:23 | Show all posts

My heroes disappeared


I am really sorry for the two posts but as you said i was really frustrated and desperate, i wont do it any more and thank you for the response, and i am sorry again because of the two posts     
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 alpaca Last edit in 2015-10-27 14:14:23

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ezy*
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Post time 2015-10-27 14:17:43 | Show all posts

My heroes disappeared

Hi, sorry for the inconvenience, please check the compensation I sent to your in-game mailbox.
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 ezy* Last edit in 2015-10-27 14:17:43

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