Recharging not received.

cjs/snow

Hello , I recharged 100 gold in my account for 2 times on my phone but did not get the first recharge , only the second . The first did not even appear on my purchase history , but was charged to my credit . Can you help me?         I am available should they need more information. I leave below two photos, one of 2 recharges, and my history payment in site.
         
         
         
       

cjs/snow

        Good Staff...
        Not even respond when it is related to this.

chloegrace

Hi I will forward this issue with the devs.

chloegrace

        Hi there has been trouble with recharge as of late and the devs are aware and they will be sending the gold.

        So just stay tuned and confirm here if you got your gold. Thanks

cjs/snow

I take back what I said earlier ...You are a good member of Staff , really.I received my gold , but now there is a minor problem , I have not received my card punpkin because the refills were on the same day .Thank you in advance .

chloegrace

How much did you recharge?

cjs/snow

I recharge 2x 100 gold . On the date marked on the picture.

but , i dont need card of pumpkin now, the event ended .
Thanks anyway.