Recharge Issue

skbear

        I recharged this morning and I have not received my purchase. I have a receipt showing that the payment was processed, I did not receive my diamonds, I did not receive my total recharge or single recharge rewards, nor did I receive The Precious rewards. I have screen caps I can upload showing all of this. Can someone get this taken care of asap, we are in the middle of Tycoon after all!! Please?
        IGN:Bear
        Server: BlazingForest S15
        Platform: Facebook
        ;

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freyafm

Hello skbear, I meed your transaction ID, please provide that so I can add it in your report. Thanks

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skbear

          ;;;; Hello skbear, I meed your transaction ID, please provide that so I can add it in your report. Thanks ;;; freyafm posted on 2015-10-28 05:25:09;;;;
        If you mean my payment ID ok, I have that in my receipt, it\'s 805048846272446, I just now got home from work and I did log in and check, still no diamonds so it still did not go through.

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skbear

          ;;;; Hello skbear, I meed your transaction ID, please provide that so I can add it in your report. Thanks ;;; freyafm posted on 2015-10-28 05:25:09;;;;
; I also have a transaction number from PayPal which is what I always use to purchase diamonds. Here is that number.;07Y58317JC088112S

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skbear

        Can someone please help out here? There is just barely over 3 hours before reset and if this does not get fixed before reset I loose out on the entire reason I decided to recharge at this time to begin with! Please can SOMEONE help fix this?!?;

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abydde5c7wubs2vo@facebook.com

        same here... I recharged and have not gotten my diamonds.. and the support page is not taking my ticket submissions...

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skbear

        Well there is less than an hour now until reset and I loose what I was trying to gain anyway by recharging and since no one has come forth to help in this matter here is the deal, I am heading to Facebook and paypal right now to dispute the charges on both of the following payment id #\'s. So go ahead and cancel these payments on your end because I already know you will NOT give me what I would have been able to get had the transaction gone through on your end!!! Facebook, Paypal, and my bank all show that BOTH of these transactions got processed, yet I received nothing, and didn\'t even get a response for help in here other than to ask for my payment ID. So cancel these:;781736028603732 ; & ;;805048846272446
       

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abydde5c7wubs2vo@facebook.com

I\'m about to call my bank and claim fraud too

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skbear

Well it seems as though you managed to get my payment to go through one day TOO LATE! So what is going to be done about the hot events I did not get to collect on?!? This is the only reason I recharged, and you have yet to tell me??? I recharged YESTERDAY to take advantage of the hot events for recharging, I never got my recharge until today after the hot events ended! So you can see I missed out on The Precious and Halloween Bargin! This is the reason I recharged and I have NEVER once had a recharge credit take more than 1 min to complete this took over 24 hours to credit and I have lost out and still no mention in this post of anything getting done about this.

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skbear

        bump

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