Recharge Issue

skbear

        I recharged this morning and I have not received my purchase. I have a receipt showing that the payment was processed, I did not receive my diamonds, I did not receive my total recharge or single recharge rewards, nor did I receive The Precious rewards. I have screen caps I can upload showing all of this. Can someone get this taken care of asap, we are in the middle of Tycoon after all!! Please?
        IGN:Bear
        Server: BlazingForest S15
        Platform: Facebook
        ;

freyafm

Hello skbear, I meed your transaction ID, please provide that so I can add it in your report. Thanks

skbear

          ;;;; Hello skbear, I meed your transaction ID, please provide that so I can add it in your report. Thanks ;;; freyafm posted on 2015-10-28 05:25:09;;;;
        If you mean my payment ID ok, I have that in my receipt, it\'s 805048846272446, I just now got home from work and I did log in and check, still no diamonds so it still did not go through.

skbear

          ;;;; Hello skbear, I meed your transaction ID, please provide that so I can add it in your report. Thanks ;;; freyafm posted on 2015-10-28 05:25:09;;;;
; I also have a transaction number from PayPal which is what I always use to purchase diamonds. Here is that number.;07Y58317JC088112S

skbear

        Can someone please help out here? There is just barely over 3 hours before reset and if this does not get fixed before reset I loose out on the entire reason I decided to recharge at this time to begin with! Please can SOMEONE help fix this?!?;

abydde5c7wubs2vo@facebook.com

        same here... I recharged and have not gotten my diamonds.. and the support page is not taking my ticket submissions...

skbear

        Well there is less than an hour now until reset and I loose what I was trying to gain anyway by recharging and since no one has come forth to help in this matter here is the deal, I am heading to Facebook and paypal right now to dispute the charges on both of the following payment id #\'s. So go ahead and cancel these payments on your end because I already know you will NOT give me what I would have been able to get had the transaction gone through on your end!!! Facebook, Paypal, and my bank all show that BOTH of these transactions got processed, yet I received nothing, and didn\'t even get a response for help in here other than to ask for my payment ID. So cancel these:;781736028603732 ; & ;;805048846272446
       

abydde5c7wubs2vo@facebook.com

I\'m about to call my bank and claim fraud too

skbear

Well it seems as though you managed to get my payment to go through one day TOO LATE! So what is going to be done about the hot events I did not get to collect on?!? This is the only reason I recharged, and you have yet to tell me??? I recharged YESTERDAY to take advantage of the hot events for recharging, I never got my recharge until today after the hot events ended! So you can see I missed out on The Precious and Halloween Bargin! This is the reason I recharged and I have NEVER once had a recharge credit take more than 1 min to complete this took over 24 hours to credit and I have lost out and still no mention in this post of anything getting done about this.

skbear

        bump