I am playing through facebook and my account is: 10204914106866825. Since 26/10/2015 up till now i was unable to access one of my character because of the login issue. I also have submitted a ticket and it took them 2 day to reply back and the problem was not fix and i had to resubmit the ticket again. Finally after waiting another 6 hours i gotten back my character. In my ticket i did mention about the ludo event reward and after confirming with one of my alliance mate, i was no.3 at the overall ranking but where is my event reward??? Since i am not at fault when your customer support only replied back at me after 2 days, i really hope that those item which i won in the event will be reimburse to me. My character name is CowGoMoooo and the server i am in is LionHeart(S37)-HKT.