300$ recharge

aigor

        Hey GTarcade, i play on R2games platform, but looks like their support workers are lazy.
        I play on R2games S-119 Evening\'s Queen server, ingame name: MrAigor. i did recharge like 2.5h ago, but diamonds didnt came. I filled up ticket, but still nothing happened;
       

        there is screen shot that my payment went ok
       

        then i contacted Xsolia payment system support, and asked if my payment went through, i got their reply
       

rabbitfins

        Hello Aigor,
        I have created a report for you
        Have a wonderful day
        Rabbit

aigor

        If my payment wont go through untill server reset, i will loose pretty much hot events and recharge bonuses, like:
       

       
       

        Also i was planning to activate all 3 Event chests
       

        With some diamonds i was planning to buy resources in Group buy to get more tycoon points.

rabbitfins

        I understand your worry friend,
        If this is not completed by reset I will push them to comp you fairly
        Rabbit

aigor

        Thx a lot, any other day i wouldn\'t be so worried, but i decided to reach some certain point in this tycoon, thx for understanding

abydde5c7wubs2vo@facebook.com

This is not an uncommon issue.. Others are dealing with the same thing, and I too will miss out on rewards for double diamonds and recharge bonuses.

skbear

          ;;;;                        I understand your worry friend,;       
                        If this is not completed by reset I will push them to comp you fairly;       
                        Rabbit       
;;; rabbitfins posted on 2015-10-28 19:10:24;;;;
Seems this is an epidemic, I posted very early this morning about my issue, the only response I got was asking for my payment id#, this has never happened to me before so I was not aware that I needed that. I gave the info and have heard nothing and reset is a mere 38mins away. So I went to facebook and disputed the charges. I went to paypal and disputed the charges. When my bank opens I will call them and dispute the charges. This is ridiculous.;