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Missing Gold

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the villain
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Post time 2015-10-30 08:25:14 | Show all posts |Read mode
Missing Gold Reply:12| View:249
        I went afk, came back a few hours later for AW. Refreshed browser and realise I\'m missing gold. The exact amount not sure but its in excess of 1500. Can someone pls look into this for me. I didn\'t purchase anything, no extra points on my event score so not sure where it went ( if inadvertently)

        IGN: Villain
        S: u25

 the villain Last edit in 2015-10-30 08:25:14

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chloegrace
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Post time 2015-10-30 10:54:21 | Show all posts

Missing Gold

        Hi villain

        Is there any possibility that perhaps someone else was able to use your account while you were afk and possibly clicked on a part of the game that used gold?

        Or you could give the server time and date to when your gold possibly disappeared so the devs can trace it faster

        Thanks
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 chloegrace Last edit in 2015-10-30 10:54:21

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 Author| Post time 2015-10-30 11:18:39 | Show all posts

Missing Gold


I left around 1830 server time and came back home at around 2045 server time 29th of Oct (right before AW) I didn\'t realise the gold was missing until I was actually in AW.
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 the villain Last edit in 2015-10-30 11:18:39

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Post time 2015-10-30 11:59:07 | Show all posts

Missing Gold

Thanks for the info I will forward this to the devs so they can check on it.
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 chloegrace Last edit in 2015-10-30 11:59:07

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Post time 2015-10-30 12:22:59 | Show all posts

Missing Gold

        Hi villain,

        Do  you remember purchasing energy and spirit vigour using gold? the devs checked your logs and found out you had a purchase of those items.
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 chloegrace Last edit in 2015-10-30 12:22:59

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 Author| Post time 2015-10-30 12:28:24 | Show all posts

Missing Gold

what? no way why would i buy them with gold when i have over 100k crystals in HP?
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 the villain Last edit in 2015-10-30 12:28:24

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 Author| Post time 2015-10-30 12:32:34 | Show all posts

Missing Gold

        I purposely have all my purchase settings checked OFF with the exception of WB and I think fishing so IF it mistakenly bought them with gold I had NO pop up warning me. Sorry 91k crystals;

       
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 the villain Last edit in 2015-10-30 12:32:34

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Post time 2015-10-30 13:59:45 | Show all posts

Missing Gold

Did you receive the gold sent by the devs?
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 chloegrace Last edit in 2015-10-30 13:59:45

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 Author| Post time 2015-10-30 14:05:17 | Show all posts

Missing Gold

no, nothing. I got the Log in Again message but no gold refunded
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 the villain Last edit in 2015-10-30 14:05:17

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Post time 2015-10-30 14:26:12 | Show all posts

Missing Gold

How about now? check your mail..
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 chloegrace Last edit in 2015-10-30 14:26:12

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