Didnt received anything in settlement

madmanz1870@yahoo.co.in

        Dear Mods and Devs,

        In the current group buy event, i spent 480 diamonds, but didnt receive any single back in the settlement.
        This thing also happened to me in the last group buy. In that too, I spend over 200 diamonds but didnt receive a single one.\\

        Please check the issue, otherwise i\'ll have to stop using diamonds in the group buy events.

        Server - Zeezrom (931)
        User Name - Vicky
        Email - madmanz1870@yahoo.co.in


        Regards,
        Vikash

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freyafm

Refund will be TOTAL PER ITEM.

Let say Gem Cards:

CASE 1

you buy:

- 10x when price is at 250 with 150 group ticket + 100d

- 10x when price is at 150 with 150 group ticket

So the final count will be:

(10x250) + (10x150) - (20x150) - (20x150) = 2500 + 1500 - 3000 - 3000 = -2000 (no refund)

CASE 2

you buy:

- 8x when price is at 250 with 250d

- 2x when price is at 150 with 150 group ticket

So the final count will be:

(8x250) + (2x150) - (2x150) - (10x150) = 2000 + 300 - 300 - 1500 = 500 (500d refunded)

So the formula will be:

TOTAL PRICE YOU PAID - GROUP TICKET USED - FINAL PRICE = RETURNED DIAMOND

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matt johansen_3544

in short if you want to buy an item sooner before the discount is full in order to get your return which they say you will get you need to not buy any other items as you can see in the formula example 250x8 is 2000 price dropped to 150 thats 8x 150 1200 diamonds a return of 800 diamonds now any purchase after that with group buy tickets lowers that return it is extremely miss leading now so you buy 10x at 250 diamonds thats 2500 diamonds you use 150 group buy each purchase thats 1500 vouchers 1000 diamonds price gets lowered you should get a return of 1000 diamonds as it say but because you spent 1500 vouchers during the event that is subtracted from your return = a -500 return so even if you bought 5 more for 250 diamonds full price and it later lowered to 150 giving you a 500 diamond return that is canceled out by your earlier purchase with vouchers

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madmanz1870@yahoo.co.in

        Dear freyfm

I bought;
1) Faint Light Flint;
X8 when cost was 30 diamonds(8x30=240) with 5 group tickets(5x8=40)= total 200 diamonds spent


2) Cold Light Flint;
X2 when cost was 150 diamonds(2x30=300) with 10group tickets(10x2=280= total 280 diamonds spent

        Please explain with this.
        How the calculation is done for refund?

        Regards,
        Vikash

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matt johansen_3544

        even though you can not use vouchers to buy a higher discount and get a return for an item bought with vouchers they use this to trick people into buying early thinking they will get return and dont have to return your diamonds because of this loophole

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matt johansen_3544

so they either stole the diamonds or the vouchers you get nothing back i can see how they want to use the diamonds first that would still be a 1000 vouchers that they should have returned not you get nothing because you used a few vouchers

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ςilverᚺorn

                                      Dear freyfm       
       
I bought;
1) Faint Light Flint;
X8 when cost was 30 diamonds(8x30=240) with 5 group tickets(5x8=40)= total 200 diamonds spent


2) Cold Light Flint;
X2 when cost was 150 diamonds(2x30=300) with 10group tickets(10x2=280= total 280 diamonds spent
       
                        Please explain with this.       
                        How the calculation is done for refund?       
       
                        Regards,       
                        Vikash       
    madmanz1870@yahoo.co.in posted on 2015-10-30 00:42:56     

        Dear player,

        I will be helping freya for the calculation
        from what you said above, all your purchase is happen when the item already in 70% discount and group buy ends in 70% discount too.

        That means, there is no price different from buying time and final price.
        Therefore nothing is refunded.

        but if you still want calculation
        Faint light: 240 - 40 - 240 = -40 (no refund)
        Cold light: 300 - 20 - 300 = -20 (no refund)

        Hope you understands it now, have a good day.

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madmanz1870@yahoo.co.in

        thnx for the reply cilverhorn
        i didnt knew that after 70% we didnt get any refunds

        thnx for explaining

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madmanz1870@yahoo.co.in

        cilverhorn, i have 1 another issue which has been pending since july
        i posted a request for it as well

        i am not able to use few items in my inventory, like lucky;capsule, library exploration card, shell points.
        for these items, on right click, only link to chat option pops up. no option for use
        because of this issue, i am not able to participate in these events

        few users and 1 moderator asked me to clear cookies, history and for refreshing browser.
        i did all that, but nothing worked.
        i logged in through different machines as well, my desktop, my laptop and 2 machine in my office.
        but i cant use stuff through any machine. if it would have an issue of cookies and stuff, i would have been able to use on other machines.

        i think it is related to my account.
        please look into it
        i am frustrated because of this issue

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