Missing A LOT of Gems from Gemology since last server reset

shugars1974@gmail.com

        Dear GM:

        Please help me. I was preparing to do a bunch of synthing of all the gems I obtained since the Tycoon event started.; Today, like 3 hours ago, server reset and all my gems I obtained through Gemology are gone...POOF GONE!; Please help return these gems as I need them to better link my gears. Thank You!

        Character Name: ARTHUR
        Server Name: Jerry(1107)
        Email: Shugars1974@gmail.com

        Sorry but I tried and tried to send a ticket through the system and for whatever reason, IT HAS NOT BEEN WORKING! (maybe bc it REQUIRES a Screenshot?) Well, idk how to do SS of this game, so please help maybe revise that ticket system because it is broken.

ςilverᚺorn

        Dear player,

        The gem you saw inside gemology it\'s just a display, the real gem is stays in your inventory which is accessible trough char.
        And when the gemology gem display shows all gone, your gem is still safe inside your inventory.

        Have a good day.

shugars1974@gmail.com

          ;;;;                        Dear player,       
       
                        The gem you saw inside gemology it\'s just a display, the real gem is stays in your inventory which is accessible trough char.       
                        And when the gemology gem display shows all gone, your gem is still safe inside your inventory.       
       
                        Have a good day.       
;;; ςilverᚺorn posted on 2015-10-30 03:35:05;;;;

        Yes I know this already but after I got done with Gemology and verified the 1,000 of gems in my inventory suddenly disappearing, there is a problem here.; I had over 2,000 Gems just disappear and was waiting to synth lvl 7 Hit and lvl 7 PDef Gems along with numerous other lvl 3-5 Gems.; Need Game Master Help Please on this issue!

shugars1974@gmail.com

bump

shugars1974@gmail.com

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shugars1974@gmail.com

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        I am STILL waiting for some compensation here or at least a reply along with it would be much appreciated.; Thank You