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I have been charged for recharges that were unsuccessful.

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lsdno2
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Post time 2015-10-31 00:59:02 | Show all posts |Read mode
I have been charged for recharges that were unsu Reply:28| View:829

        So, as my Support button does not work and I am unable to submit a support ticket, I figured I would post this here, in the hope that someone will fix this for me. Last night, I tried to recharge 3x via PayPal, only to get the error page. But these orders DID NOT go through, as I have no diamonds to show for it. I was trying to renew VIP at the time and had to wait for the following day to get diamonds from my Monthly Diamond Card & Treasure.

        Server: Ulysses
        Username: lsdno2



           
  •                                                                                                                                                                 Transaction ID8NX76823EK079745L                                       
                                   
                           
                   


           
  •                                                                                                                                                                 Transaction ID6EX16867EV675123J                                       
                                   
                           
                   


           
  •                                                                                                                                                                 Transaction ID3RX97184346012617                                       
                                   
                           
                   



I WILL be expecting these to be refunded. My intention was ONLY for one recharge of 2000 diamonds. I received zero diamonds and have been charged three times. Fix this PLEASE.
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 lsdno2 Last edit in 2015-10-31 00:59:02

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moonlighty
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Post time 2015-10-31 01:13:11 | Show all posts

I have been charged for recharges that were unsuccessful.


Dear Player I will make report about this issue, however to make report for you please provide server number and not server name, and I´ll appreciate if you provide even platform (example: GTA, R2, fb etc. )
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 moonlighty Last edit in 2015-10-31 01:13:11

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 Author| Post time 2015-10-31 01:19:56 | Show all posts

I have been charged for recharges that were unsuccessful.

Ulysses 1011 ?
Also, may I just state. At no point was I taken to the PayPal website to enter a password or AUTHORISE these recharges.
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 lsdno2 Last edit in 2015-10-31 01:19:56

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 Author| Post time 2015-10-31 01:21:28 | Show all posts

I have been charged for recharges that were unsuccessful.

GTA Ulysses 1011.
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 lsdno2 Last edit in 2015-10-31 01:21:28

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 Author| Post time 2015-10-31 04:43:22 | Show all posts

I have been charged for recharges that were unsuccessful.

          ;;;; Dear Player I will make report about this issue, however to make report for you please provide server number and not server name, and I´ll appreciate if you provide even platform (example: GTA, R2, fb etc. ); ;;; moonlighty posted on 2015-10-30 12:13:11;;;;


Ulysses 1011 GTA. Have you made the report yet? Any estimation of how long this will take?
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 lsdno2 Last edit in 2015-10-31 04:43:22

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 Author| Post time 2015-10-31 12:47:42 | Show all posts

I have been charged for recharges that were unsuccessful.

Any update on this?
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 lsdno2 Last edit in 2015-10-31 12:47:42

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moonlighty
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Post time 2015-10-31 18:13:22 | Show all posts

I have been charged for recharges that were unsuccessful.

Dear Player, your issue was reported and will be checked by SM on Monday as it is weekend and our SMs don´t  work on weekend, please do have patience.
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 moonlighty Last edit in 2015-10-31 18:13:22

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 Author| Post time 2015-11-3 08:58:28 | Show all posts

I have been charged for recharges that were unsuccessful.

Any updates for this? It\'s Tuesday now... In the UK anyway..
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 lsdno2 Last edit in 2015-11-3 08:58:28

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ƦespecϮed Ϝlea...
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Post time 2015-11-3 09:47:36 | Show all posts

I have been charged for recharges that were unsuccessful.

        No update on your report yet. It\'s at the top of the list so should be expecting an answer soon. Moon will get to you when he gets an update.
        -Flea
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 ƦespecϮed Ϝlea... Last edit in 2015-11-3 09:47:36

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 Author| Post time 2015-11-3 12:17:29 | Show all posts

I have been charged for recharges that were unsuccessful.

Thank you for your speedy response Respected Flea ;
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 lsdno2 Last edit in 2015-11-3 12:17:29

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