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MISSING ITEMS

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yenz2142
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Post time 2015-11-1 09:52:27 | Show all posts |Read mode
MISSING ITEMS Reply:60| View:745
        ***REPOSTING
       
        hi ADMIN,

        In start of August the game been giving us several updates and I experienced a few incidents of missing items and stuff. I have filed a numerous tickets and only getting template reply with no resolutions. It\'s been more than a month now but still UNRESOLVED.

        I got level 9 fuse gems missing after several updates and I got a reply that their something wrong with my account database and promised that they will fix and send the missing gems back.
        All my Capsule Attempts from my inventory are missing too, sadly I can\'t remember the number of attempts I saved.
        All my more than 500 energy in craft are lost too and 2 craft events has ended but my issue is still unresolved.

        With all due respects I think I deserve better service as I am using real money for this game.

        I hope and pray someone will attend to this.

 yenz2142 Last edit in 2015-11-1 09:52:27

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 Author| Post time 2015-11-1 09:55:29 | Show all posts

MISSING ITEMS

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 yenz2142 Last edit in 2015-11-1 09:55:29

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 Author| Post time 2015-11-1 09:57:14 | Show all posts

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        Reply 1# yenz2142
        received that reply from your team and yes it happened last Aug and now it\'s been 3mos with no resolutions.
        Very disappointing that your support and service NEVER improve.

        I hope this will not be ignored.
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 yenz2142 Last edit in 2015-11-1 09:57:14

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 Author| Post time 2015-11-1 17:07:01 | Show all posts

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can someone pay attention to this and help please
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 yenz2142 Last edit in 2015-11-1 17:07:01

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Post time 2015-11-1 17:36:28 | Show all posts

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        Hi Yenz,

        Unfortunately we have no access to the ticket system (which frankly doesnt work) In order to help you we will need your in game name, Server number and full details of all the issues including if possible the screen shots of the original tickets so we can report this and try to get this fixed for you.

        thanks Nyx
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 nγχ Last edit in 2015-11-1 17:36:28

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 Author| Post time 2015-11-1 18:35:46 | Show all posts

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        Reply 4# nγχ
        finally.. thanks for noticing the post Nyx.

        I already posted their reply to me way back aug13 they confirmed there\'s something wrong with the database of my account but after that no resolutions

        Server: Chloe 706
        IGN: YenzkyPinas

        Please help as it\'s been nearly 3months now. thank you in advance.
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 Author| Post time 2015-11-1 18:37:13 | Show all posts

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        BTW it\'s not lvl9 crit it was a fuse gems missing and countless capsule attempts coz I was saving and aiming for 1k to get gold ticket and I was nearly there when it\'s all gone.. I cannot afford to buy 1k capsule attempts that\'s why I saved for months and months.

        Please Nyx help me on this.
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 yenz2142 Last edit in 2015-11-1 18:37:13

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 Author| Post time 2015-11-1 18:39:00 | Show all posts

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        and also more than 1k energy from craft are gone missing after those update... I know you understand how awful is this and frustrating...

        I am a gold charger player and playing the game with honestly and help others to improve.
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 yenz2142 Last edit in 2015-11-1 18:39:00

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Post time 2015-11-1 18:49:56 | Show all posts

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        Hi,

        Ok have reported this in the mean time can i confirm you didnt have the capsules save in the event?  They were in your inventory same with craft?

        thanks Nyx
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 nγχ Last edit in 2015-11-1 18:49:56

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 Author| Post time 2015-11-1 19:10:27 | Show all posts

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        Reply 8# nγχ

        yes all in my inventory same with energy cards
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 yenz2142 Last edit in 2015-11-1 19:10:27

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