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sudden connect/reconnect with bug

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mink_arun
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Post time 2015-11-1 14:26:53 | Show all posts |Read mode
sudden connect/reconnect with bug Reply:7| View:500
        5 mins after gaunlet start, the game ninja updated and gaunlet was forced to end early. Worse is daily check-iin is also mess up. I haven\'t collect today check in yet as well as max-check-in reward which contain 200 diamonds. The game automatically label as collect and also change the reward as in this screenshot.
       

        I used diamond to retro check-in on the day I missed so I could collect max check-in reward, and this is mess up just because of some random update, even though there is still 1.5 hrs before reset. Please give proper compensation, including at least 200 diamonds.

        IGN: minkarun
        server: UA40
        platform: gtarcade

 mink_arun Last edit in 2015-11-1 14:26:53

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nγχ
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Post time 2015-11-1 17:21:29 | Show all posts

sudden connect/reconnect with bug

        Hi Minkarun,

        We are aware of the issue regarding gauntlet and going to ask for a proper compensation for everyone involved

        In terms of the max check in I have reported this and asked the devs to check and compensate as needed.

        Thanks nyx

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 nγχ Last edit in 2015-11-1 17:21:29

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Post time 2015-11-4 21:56:07 | Show all posts

sudden connect/reconnect with bug

        Hi Minkarun,

        They checked the records and its stating you already collected them... Maybe in the lag.

        sorry nyx
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 nγχ Last edit in 2015-11-4 21:56:07

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mink_arun
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 Author| Post time 2015-11-5 11:53:53 | Show all posts

sudden connect/reconnect with bug

Reply 2# nγχ

        It\'s as shown in the picture. The bug turn everything to collect, even though I haven\'t collected it. It was unfortunate that I refresh the browser after that lag. I should have taken a screenshot of the icon blinking as a notice that I hadn\'t checked in, while the check-in page was as shown in the picture. I thought the refresh and cache clear would fix this glitch. But it was still there and the icon stopped blinking.
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 mink_arun Last edit in 2015-11-5 11:53:53

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phnxstorm
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Post time 2015-11-8 09:16:52 | Show all posts

sudden connect/reconnect with bug

        Reply 2# nγχ
I\'m not sure about the lag, but I don\'t think OP would lie. I have the same problem and submit it in the ticket. First, they accepted that I haven\'t collected as claim. I think the problem would resolve after that and mail me compensation. Later in the same ticket, they claimed I already collected the max check-in reward.

       

       

        and currently the issue is still on pending.

        I believe that are lots more people who had the same problem, but didn\'t bother to report/submit the ticket. However, the bug was really there alongside other ton of bug due to day life saving adjustment. So there should be a global compensation including the max check in reward.
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 phnxstorm Last edit in 2015-11-8 09:16:52

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giuglea ion
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Post time 2015-11-8 15:58:07 | Show all posts

sudden connect/reconnect with bug


Reply 4# phnxstorm
it might have something to do with the daylight changing , a similar thing happened to Alliance expedition when it ended 1 hour earlier , on some servers the daylight changes happend earlier so my guess is that triggered the bug to happen and see you as being in the date of 1 november thus not allowing you to collect that reward.
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 giuglea ion Last edit in 2015-11-8 15:58:07

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Post time 2015-11-8 23:55:08 | Show all posts

sudden connect/reconnect with bug

Reply 5# giuglea ion
That\'s why there should be compensation, especially when involved with diamond
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 phnxstorm Last edit in 2015-11-8 23:55:08

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