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Drawx10 that is nor free shows as free

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v.a.
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Post time 2015-11-2 09:57:49 | Show all posts |Read mode
Drawx10 that is nor free shows as free Reply:6| View:233
                        I did a DrawX10 recently because it said it is free. However, I noticed that my realm gem count is reduced.                                I thought it might be a display problem, so didn\'t mind much.                               
                                Today, my realm gem exceeded 520 again, and I\'m pretty sure my free drawx10 attempt is not due yet.                                I checked again. It says free, but I\'m pretty sure it will cost me 520 gems if I actually try to draw.       
        _ in-game character name : VashjAtlus
_ Server : S95-Scamander
_ Relevant screenshot (if applicable).
       



 v.a. Last edit in 2015-11-2 09:57:49

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Post time 2015-11-2 10:08:22 | Show all posts

Drawx10 that is nor free shows as free

        Hi,

        I will report your problem to my supervisors and see how to proceed in your case.
        Sorry for any inconvenience.

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 thefixer Last edit in 2015-11-2 10:08:22

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 Author| Post time 2015-11-2 11:03:17 | Show all posts

Drawx10 that is nor free shows as free

Reply 1# thefixer

        Thanks. Simply put, once my realm gem exceeds 520, I lose track of when I can do a free Drawx10, since the timer disappears and appears as if a free draw is ready (even though it actually cost gems at the time).
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 v.a. Last edit in 2015-11-2 11:03:17

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Post time 2015-11-3 18:16:17 | Show all posts

Drawx10 that is nor free shows as free

Hi, we got disconnected when trying to login your account and check this issue. Thought you might be joining in the event so didn\'t try again. I checked the log and it did say you used 520 in Draw. We will try again tomorrow, and see if there is 10 tries left in your Tavern (Or you may give us a ss of that?). If there is we will send you the compensation to make up for your loss.
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 cif Last edit in 2015-11-3 18:16:17

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 Author| Post time 2015-11-6 12:32:11 | Show all posts

Drawx10 that is nor free shows as free

Reply 3# cif

        Oh that explains why a few days ago I suddenly see a message saying that there\'s another login and prompted me to change my password.

        It\'s OK, the problem disappeared after I waited long enough to let the count down reach 0 (by my own estimation). It\'s displaying correctly now.

        As for the 520 gem spent, well, I\'ll just take it as yet another silly move from novice players like me. Novices make lots of mistakes, oh yes they do.

        Thanks a lot Cif!
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 v.a. Last edit in 2015-11-6 12:32:11

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Post time 2015-11-6 13:09:22 | Show all posts

Drawx10 that is nor free shows as free

VA im glad you got help for your tavern issue. ive been waiting almost 2 weeks for mine LOL. gl bud
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 badbeats Last edit in 2015-11-6 13:09:22

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