problems with daily realm patron ranking collection

abzujbzrq0_6db5k@facebook.com

I have not been able to collect the daily ranking collections in realm patron my gamer tag is sithiana. and i have been placing top three in all the collections but the collect button is greyed out even as the 24 hr countdown for time to collect ticks on. also every time i try and upload a screen shot of this to this forum it comes up with some Japanese (i think) message that i cant read and does not seem to allow me to upload. i have been playing the game for over a month straight now spent over 100$ and really love the game and appreciate the work you guys do but im trying to fix this and cant seem to get anywhere. please help me fix this issue. i appreciate you time and look forward to hearing back from you;

abzujbzrq0_6db5k@facebook.com

        also I forgot to add I have the screen shots but as I mentioned in the article it wont let me upload them. so if you have an emai or fb or something that I can send them to id be happy to. please just let me know

t69phoenix@yahoo.com

Reply 1# abzujbzrq0_6db5k@facebook.com
thereare several people having issues with loading screen shots based on what software they are using to take the screen shot. Go into your photos and then resave the picture into a jpeg immage then come back into forums and upload the jpeg version.

abzujbzrq0_6db5k@facebook.com

abzujbzrq0_6db5k@facebook.com

        thank you for the advice. now as you can see here i am number on but i cannot collect the daily rank rewards given the grey out on the button even tho i am number one. its like this with each category gold amyth, anima and realm patron. its frustrating. but i really do thank you for getting back with me

abzujbzrq0_6db5k@facebook.com

oh wow im sorry to have wasted your time it seems to be working fine now thank you for your help at least i know how to post and ask for help if i ever need it now;