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Monthly card daily

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badbeats
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Post time 2015-11-8 08:47:47 | Show all posts |Read mode
Monthly card daily Reply:4| View:142

        Today is the first day since I activated my monthly card ive been able to claim my realm gems.. I think thats roughly 9 days or 8 days I have been unable to claim them....OBVIOUSLY I have several in game issues going on at once,,,but this is just over the top...I am pretty much at the point of quitting and not spending anymore at this time. I really hope something can be done in a reasonable amount of time to retain my;business
       

        I feel like im making a ticket literally on a daily basis with ongoing in game issues.. beyond;frustrated;at this point.

 badbeats Last edit in 2015-11-8 08:47:47

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thefixer
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Post time 2015-11-9 07:59:40 | Show all posts

Monthly card daily

        Hi,

        To forward your case to my supervisors I need your IGN and server.
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 thefixer Last edit in 2015-11-9 07:59:40

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 Author| Post time 2015-11-9 14:58:29 | Show all posts

Monthly card daily

I have since replied to your message, hopefully this gets resolved sooner rather then later.
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 badbeats Last edit in 2015-11-9 14:58:29

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cif
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Post time 2015-11-11 12:40:15 | Show all posts

Monthly card daily

        Dear player, after check, we found you activated the Value Card for 11 days already (19 days left) till now, and you collected return rewards for 5 days. Which means you missed rewards for 6 days.
        From the log we cannot tell what kind of problem you met after all, neither the Monthly Card panel in game tells.
        Could you please explain the bug (if it is) more specifically, so that we can fix it in case others won\'t get into  the same trouble?
        I will send you the compensation for 6 days first.
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 cif Last edit in 2015-11-11 12:40:15

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