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Purchase error

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wtflush
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Joined 2015-4-30
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Post time 2015-11-8 17:40:06 | Show all posts |Read mode
Purchase error Reply:3| View:92
        Yesterday I;bought the 29.99$ pack to get the recharge event reward. During the process i got a failure message right after it succeded. Although today i checked google play history and i ve seen i got charged twice for the same amount. I did not even get the diamonds nor the reward for charging more then 50 $ so the second payment was a bug somehow.;
        ign: Roxtar
        server: Cain (EU3)
        android

 wtflush Last edit in 2015-11-8 17:40:06

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elivaras
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Post time 2015-11-8 22:31:08 | Show all posts

Purchase error

        Hi there,

        I\'m sorry for the inconvenience this has caused you! Thank you for providing us with sufficient information to help- I am going to log this in our report, flag it as a priority, and super moderator will look into the issue as soon as possible!
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 elivaras Last edit in 2015-11-8 22:31:08

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ezy*
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Post time 2015-11-9 15:43:05 | Show all posts

Purchase error

        Hi, sorry for the inconvenience. Did you submit a ticket through in-game support center under your avatar menu? It\'s the only place we handle payment issue to avoid the same case get dealt repeatedly. If you already did, please don\'t forget to update your ticket with the link of this post.
        Also please make sure the order number is included in your screenshot, thanks.
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 ezy* Last edit in 2015-11-9 15:43:05

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